082089 Financial Aid Coordinator

Greenville Technical College•Greenville, SC

4d•Onsite

About The Position

In this challenging role, you will be supporting the FNA - Financial Aid department at Greenville Technical College. Duties may include any or all of the following. PROGRAM MANAGEMENT: Takes ownership of assigned program(s) within the Financial Aid Office with responsibilities including but not limited to: -Determining, setting, and evaluating metrics of success for assigned program(s), completing assigned program requirements within timelines established by supervisor, and taking the initiative to evaluate programs and processes with the purpose of process improvement and increased efficiency. -Performs required verifications of financial aid applications. Processes all FAFSA applicant data; updates appropriate software systems. Reports, files, and adheres to and within compliance of federal, state and institutional regulations/policies. -Maintains knowledge of Federal, State, and Institutional policy and guidelines of programs. Provides new staff, if applicable, with necessary documentation and resources to address routine questions. -Performs data analysis and necessary updates to student data based on reports generated and assigned by supervisor in a timely manner -Assists with annual set up of the student information and verification related systems. Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audits. -Assists with other program management areas as assigned. CUSTOMER SERVICE : Assist with both direct and indirect customer service. Assists in overseeing the FA processing email address. Counsels and responds to student inquiries in person, via email correspondence, and by phone in accordance with the Financial Aid office’s determined time frames. Reviews application to determine and counsel on required steps for admittance and/or registration, reviews FAFSA, analyzes financial situations and needs, determines appropriate packaging of aid, and courteously shares the information with the student. Provides guidance to students, staff, and public relating to the Financial Aid, application, and enrollment processes, availability of financial aid and the requirements associated with such in a friendly and caring manner. Possesses the ability to understand complex Federal and State regulations pertaining to Financial Aid policy. Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus and in a virtual format on a weekly and/or monthly basis. Is comfortable and well versed in speaking to large groups and presenting complex information to a diverse audience regarding all steps of the student life cycle. Review presentation materials on a regular basis to ensure accuracy. Make improvements to the presentations and workshops as needed to ensure their effectiveness. Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!

Requirements

Bachelor's degree
Financial aid experience
Knowledge about financial aid
Ability to operate effectively in an environment that is heavily regulated
Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the administration of student financial aid
Ability to interact effectively as a member of a team and work collaboratively with other departments
Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
Ability to work without close supervision and to set ones own priorities and work schedule

Nice To Haves

Equivalencies may be considered
Excellent customer service skills and enjoy working with both internal and external customers of GTC
Close attention to detail
Very organized
Excellent time management skills
Experience with Microsoft Office Suite, particularly Excel
Excellent written and verbal communication skills
Strong interpersonal skills with both faculty and student populations
Superior organizational and problem resolution skills
Strong basic computer software skills as well as exposure to more concentrated financial aid software programs
Prioritize emerging issues, handle concurrent objectives and meet deadlines
Knowledge of the techniques of individual and group counseling

Responsibilities

Determining, setting, and evaluating metrics of success for assigned program(s)
Completing assigned program requirements within timelines established by supervisor
Evaluating programs and processes with the purpose of process improvement and increased efficiency
Performing required verifications of financial aid applications
Processing all FAFSA applicant data and updating appropriate software systems
Reporting, filing, and adhering to federal, state, and institutional regulations/policies
Maintaining knowledge of Federal, State, and Institutional policy and guidelines of programs
Providing new staff with necessary documentation and resources to address routine questions
Performing data analysis and necessary updates to student data based on reports
Assisting with annual set up of the student information and verification related systems
Preparing for, providing, and regularly maintaining accurate data and records for internal and external audits
Assisting with other program management areas as assigned
Assisting with both direct and indirect customer service
Overseeing the FA processing email address
Counseling and responding to student inquiries in person, via email correspondence, and by phone
Reviewing applications to determine and counsel on required steps for admittance and/or registration
Reviewing FAFSA, analyzing financial situations and needs, and determining appropriate packaging of aid
Providing guidance to students, staff, and public relating to the Financial Aid, application, and enrollment processes
Preparing and conducting presentations, workshops and outreach
Presenting information about financial aid and academic programs to the public
Reviewing presentation materials regularly to ensure accuracy
Making improvements to presentations and workshops as needed