Program Coordinator, Student Financial Aid (SFA)

The Ohio State University•Columbus, OH

1d•$47,700 - $53,000•Onsite

About The Position

The Program Coordinator manages the certification of financial aid eligibility including verification of financial aid documents and awarding of financial aid for undergraduate, graduate and professional students in the Office of Student Financial Aid (SFA) at The Ohio State University. This role manages the daily workflow of the area, monitors and prioritizes work in collaboration with the management team. The coordinator also oversees the workflow for specialty areas such as satisfactory academic progress (SAP), special circumstances appeal, R2T4, and consortiums. They assist with prioritizing work during peak processing times, including the processing of Parent and Graduate Plus loans, private loans, University loans, R2T4, and loan aggregate reviews. Additionally, the Program Coordinator trains new staff on processes and procedures specific to the Eligibility Analysis and Operations area, works with current staff to ensure qualitative standards are met, and provides information, processing, and training services to staff in SFA. This role also involves creating and implementing policies and procedures, monitoring quality control, attending meetings, maintaining confidentiality of sensitive information, and performing special duties as assigned.

Requirements

Bachelor's degree or equivalent experience
Four (4) years of relevant experience required
Successful completion of a background and credit check

Nice To Haves

Advanced degree in relevant field may be desirable
Four to eight (4-8) years of relevant experience preferred
Knowledge of federal, state, and university financial aid programs
Knowledge of financial aid computer processing systems and research tools
Microsoft (Word, Excel, Access and Outlook)
Problem solving and communication skills
Supervisory/management experience

Responsibilities

Manages the certification of financial aid eligibility including verification of financial aid documents and awarding of financial aid for undergraduate, graduate and professional students in the Office of Student Financial Aid at The Ohio State University.
Manages the daily workflow of the area, monitors and prioritizes work in collaboration with the management team in the area.
Coordinates the workflow for specialty areas such as satisfactory academic progress (SAP), special circumstances appeal, R2T4 and consortiums.
Assists with prioritizing work during peak processing times including the processing of Parent and Graduate Plus loans, private loans, University loans and loan aggregate reviews.
Trains new staff once they have completed new SFA staff training program to ensure they learn the processes and procedures specific to the Eligibility Analysis and Operations area.
Works with current staff to ensure qualitative standards set are met.
Provides information, processing, and training services to staff in SFA.
Assists in creating and implementing policies and procedures.
Monitors quality control.
Attends meetings.
Maintains confidentiality of documents.
Performs special duties as assigned.