Financial Aid Manager, Operations and Compliance

Moody Publishers • Chicago, IL

1h • $60,000 - $65,000 • Onsite

About The Position

The Financial Aid Manager, Operations & Compliance serves as the operational leader of Moody Bible Institute’s Financial Aid Office. The role leads daily office operations, staff development, service delivery, financial aid processing, regulatory compliance, and audit coordination. It ensures institutional compliance with Title IV, state, veterans, and institutional aid requirements while promoting operational excellence and continuous improvement.

As a member of the Student Financial Services team, the manager supports an exceptional student experience through accurate aid administration, accountable and responsive service, and support for students and families throughout the financial aid process. The position leads the financial aid counseling team, oversees operational processes, and serves as the primary resource for regulatory compliance and audit readiness.

The role is based onsite in Chicago, Illinois, in a professional office environment. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., onsite five days per week during the academic year. Additional hours may be required during peak processing periods and regulatory reporting cycles. Occasional travel may be required, generally one to two times annually, for professional development, conferences, training, or compliance-related activities.

Candidates must demonstrate alignment with Moody Bible Institute’s mission, doctrinal beliefs, and Christian values. Employees are required to affirm Moody’s Statement of Faith and adhere to Community Standards. The institution states that it complies with applicable nondiscrimination laws and, as a religious institution, requires employees to hold beliefs consistent with its Doctrinal Statement and Community Standards.

Requirements

• Bachelor’s degree from an accredited institution.
• At least five years of financial aid administration experience.
• At least two years of supervisory, leadership, or team lead experience.
• Strong working knowledge of Title IV regulations, including Verification, Return of Title IV Funds (R2T4), Satisfactory Academic Progress (SAP), and Professional Judgment processes.
• Demonstrated experience coaching, training, and developing staff.
• Strong organizational and project management skills, with a proven ability to meet regulatory deadlines.
• Proficiency with Microsoft Office applications, particularly Excel, and enterprise software systems.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to interpret and apply complex financial aid regulations and institutional policies.
• Commitment to student success, collaboration, and exceptional customer service.
• Authorization to legally work in the United States without sponsorship.
• Alignment with Moody Bible Institute’s mission, doctrinal beliefs, and Christian values; employees must affirm Moody’s Statement of Faith and adhere to Community Standards.

Nice To Haves

• Ten or more years of financial aid administration experience.
• Experience managing financial aid audits, compliance reviews, or program reviews.
• Experience serving as a VA School Certifying Official.
• Experience with PeopleSoft Campus Solutions.
• NASFAA credentials or equivalent professional development and certification.

Responsibilities

• Supervise, coach, and develop the financial aid counseling team, including hiring, onboarding, scheduling, timekeeping, and performance management.
• Deliver ongoing staff training on financial aid regulations, policies, procedures, and systems.
• Establish and monitor service standards, turnaround times, and performance expectations.
• Review counselor work for accuracy and identify training and process-improvement opportunities.
• Foster accountability, teamwork, responsiveness, and student-centered service.
• Lead daily Financial Aid Office operations, including awarding, packaging, and disbursement activities.
• Serve as the primary escalation point for student and family concerns and ensure timely, effective resolution.
• Review and approve verification files, conflicting-information resolutions, SAP appeals, scholarship appeals, and related aid determinations.
• Evaluate Professional Judgment requests involving special and unusual circumstances in accordance with institutional policy and federal regulations.
• Develop, maintain, and improve financial aid policies, procedures, and workflows.
• Collaborate with Admissions, Student Accounts, Academic Records, Finance, Stewardship, and other campus partners to support students.
• Lead compliance oversight for Title IV, state aid programs, veterans educational benefits, and institutional aid programs.
• Monitor regulatory changes and implement required updates to policies, processes, and systems.
• Maintain and manage a compliance calendar and ensure reporting, reconciliation, and audit deadlines are met.
• Oversee Return of Title IV Funds (R2T4) calculations and related compliance requirements.
• Coordinate financial aid audits, program reviews, and compliance examinations, including corrective action plans when necessary.
• Manage federal and state reporting and reconciliation processes, including enrollment reporting and COD reconciliation.
• Support administration of VA educational benefits programs and serve as backup School Certifying Official.
• Ensure consumer information disclosures and required student notifications remain current and compliant.
• Maintain the confidentiality and security of student records in accordance with FERPA and applicable regulations.

Benefits

• A collaborative environment that values faith, excellence, integrity, and continuous growth.
• The opportunity to combine professional expertise with meaningful ministry and support students pursuing their calling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager