Financial Aid Counselor

University of Saint Joseph•West Hartford, CT

19d

About The Position

The Financial Aid Counselor assists with implementing the University’s financial aid programs, including compliant administration of federal, state, and institutional need- and merit-based funds. The counselor works directly with students and families to help them navigate the financial aid process and develop a financial plan for tuition and associated enrollment costs. The role prepares financial aid packages, performs verifications, and counsels assigned student populations about financing options. It supports the Director with oversight of the Tuition Exchange program, processes FAFSA ISIR files, communicates external scholarship opportunities, maintains accurate aid-related records, and responds to routine questions about the Office of Student Financial Services. The counselor represents the Office at events, including occasional evening and weekend events, and ensures the confidentiality of sensitive financial documents and data. Other related duties may be assigned.

Requirements

Bachelor’s degree required.
Well-organized, able to multitask, manage time effectively, solve problems, and provide customer-oriented service with attention to detail and urgency.
Ability to work independently and effectively within a team in a fast-paced customer service environment, with patience, flexibility, a positive attitude, strong organizational and interpersonal skills, diplomacy, negotiation skills, and customer service skills.
Professional and courteous demeanor and appearance, and ability to work professionally with students, faculty, staff, and administration and represent the University to the public.
Excellent oral and written communication skills, including ability to work comfortably with diverse populations and internal and external constituents.
Proficient computer skills, including Windows, MS Office Suite, and the Internet.
Demonstrated ability to recognize and appropriately handle confidential matters.
Commitment to the mission of the University of Saint Joseph.
Physical ability to perform the essential functions of the position, with or without reasonable accommodation.
Valid driver’s license required.

Nice To Haves

Experience with financial aid and financial aid systems strongly preferred.
Knowledge of the PowerFAIDS financial aid management system preferred.
Knowledge of government and private resources for funding a college education is a plus.
Experience in higher education is a plus.
Familiarity with specific applications used by the University and the Office of Student Financial Services is a plus.

Responsibilities

Prepare financial aid packages, perform verifications, and counsel assigned student populations regarding financing options.
Work directly with new students concerning available financial assistance for tuition and loan repayment.
Counsel students regarding loan default prevention initiatives, debt education, and financial literacy programs.
Assist the Director in overseeing the Tuition Exchange program.
Import and export FAFSA ISIR files.
Assist with communicating information about external scholarship opportunities.
Accurately enter aid-related information and data, track documents and records, and maintain files in accordance with Office procedures.
Respond to routine requests for information about the Office of Student Financial Services, including its programs and events, and refer complex requests to appropriate staff for follow-up.
Represent the Office of Student Financial Services at events, including occasional evening and weekend recruitment events, information sessions, and career fairs.
Ensure confidentiality of sensitive, private financial documents and data.
Perform other related duties as assigned.