Financial Aid Counselor

St. Norbert College•De Pere, WI

18d

About The Position

St. Norbert College invites applications for a Financial Aid Counselor to help students and families navigate the financial aid process, provide personalized guidance, and support access to higher education through the awarding of financial aid. The role also supports compliance with federal, state, and institutional policies and regulations. The counselor advises prospective and continuing undergraduate and graduate students and their families, reviews applications and supporting documents, determines aid eligibility, administers aid programs, and ensures accurate and timely fund disbursement. The position also represents the college at financial aid events and prepares and delivers informational presentations.

Requirements

Minimum of 1 year of financial aid experience.
Ability to work efficiently in a fast-paced environment while multitasking and meeting deadlines.
Strong interpersonal, communication, and customer service skills, including conflict resolution.
Proficiency in basic math and computer applications, including Microsoft Office, Google Apps, and Workday, with the ability to learn new systems.
Strong organizational, prioritization, and project management skills, including planning events and programs through completion.
Sound judgment and timely decision-making.
Ability to lead by example and serve as a positive role model.
Experience delivering presentations to large groups.
Please submit a cover letter and resume with your application.

Nice To Haves

Bachelor’s degree preferred in a related field.
Banner database experience is a plus.
Knowledge of federal, state, and institutional policies and regulations is preferred.

Responsibilities

Counsel prospective and continuing students and their families on financial aid eligibility and the application process, including aid programs, educational costs, financing options, and outside scholarships.
Review FAFSA applications and supporting documentation, including tax forms and schedules, to verify accuracy, identify conflicting information, interpret applicable federal regulations, and resolve discrepancies according to established guidelines.
Determine eligibility for and award federal, state, and institutional financial aid to undergraduate and graduate students in compliance with applicable policies and regulations.
Administer federal, state, and private financial aid and scholarship programs, including loans, grants, Federal Work-Study, and state aid.
Ensure timely and accurate disbursement of funds, certify loans, submit state aid vouchers, and reconcile accounts with federal and state agencies in accordance with applicable requirements.
Represent the college at on- and off-campus financial aid events by developing informational materials, preparing presentations, and presenting to students, families, and other audiences.