Financial Aid Counselor

University of Maine • Augusta, ME

20d • Onsite

About The Position

The University of Maine at Augusta is hiring a Financial Aid Counselor for its Student Financial Services team at the Augusta campus. The role helps students and families navigate financial aid and access resources to support their educational goals. It provides financial aid counseling, evaluates student eligibility, administers financial aid programs, and supports compliance with federal, state, and institutional requirements. Previous financial aid experience is welcome but not required.

This is a full-time, fiscal year position. The regular schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 4:00 p.m., with occasional evening and weekend hours as needed.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Three years of experience in a customer-facing, administrative, financial, or student services role requiring analytical, problem-solving, and communication skills.
• Strong communication, organizational, and problem-solving skills.
• Ability to interpret policies and procedures, exercise independent judgment, and manage multiple priorities.
• Proficiency with computer applications and ability to handle confidential information appropriately.

Nice To Haves

• Experience in financial aid administration or higher education student services.
• Knowledge of federal and state financial aid programs and regulations.
• Experience with student information systems or financial aid management software.
• Familiarity with the University of Maine at Augusta and/or the University of Maine System.

Responsibilities

• Guide students and families on financial aid options, eligibility, application requirements, and available resources.
• Review and analyze financial aid applications, resolve discrepancies, and determine eligibility for financial assistance.
• Evaluate financial aid awards and adjust them based on changes in student eligibility or enrollment.
• Monitor student eligibility, including Satisfactory Academic Progress (SAP), and assist with related notifications and appeals.
• Interpret and apply financial aid regulations, policies, and procedures to support accurate, compliant program administration.
• Review financial aid reports, maintain accurate student records, and resolve processing issues.
• Participate in financial aid outreach, recruitment activities, and presentations.

Benefits

• Comprehensive health benefits, including medical, dental, vision, flexible spending account, and Health Savings Account options.
• Employer-paid basic life insurance and long-term disability coverage, with additional voluntary coverage options.
• Retirement plan through TIAA with a 10% employer contribution and opportunities for additional tax-deferred retirement savings.
• Paid vacation and sick leave, plus 13 paid holidays each year.
• Tuition waiver for employees, including graduate courses and Maine Law, plus tuition discounts for eligible spouses and dependent children.
• Employee Assistance Program and wellness programs.
• Professional development and opportunities to grow a career within Maine's public university system.
• Voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level