Financial Aid Counselor (1596)

Idaho State University•Pocatello, ID

12d•Onsite

About The Position

The Financial Aid Counselor supports the administration of Federal Financial Aid programs at Idaho State University. The position provides financial aid counseling and customer service to students, parents, and the university community; reviews financial aid applications and documents; determines aid eligibility; and supports federal aid programs and related processes. The role is an on-campus position in Pocatello and is not eligible for remote work. It is not eligible for new visa sponsorship; candidates who already have valid U.S. work authorization may be considered. The position works 12 months per year. A regular schedule consistent with university needs is required and may include evenings, weekends, and occasional travel, potentially overnight.

Requirements

Bachelor’s degree from an accredited institution.
At least two years of financial aid, admissions, academic advising, counseling, or other higher education administration experience.
Knowledge of Federal Title IV regulations.
Knowledge of the FAFSA application process.
Strong customer service and interpersonal skills.
Willingness to work some evenings and weekends.
Strong attention to detail.
Presentation or public-speaking experience.
The successful candidate cannot be in default or owe a return of Title IV aid.

Nice To Haves

Master’s degree from an accredited institution.
Three years of financial aid, admissions, academic advising, counseling, or other higher education administration experience.
Banner ERP experience, specifically the Financial Aid module.

Responsibilities

Verify financial aid applications by reviewing submitted documents, confirming student data, and resolving errors or conflicting information.
Provide financial aid counseling to students, parents, and the university community through appointments, on-call and phone-backup rotations, and presentations on applications, eligibility, budgets, and financial literacy.
Provide customer service and serve as an information resource for students, parents, and staff.
Assist with completing the FAFSA and troubleshooting related issues.
Support outreach, including financial aid workshops at high schools or on campus.
Determine student eligibility for aid programs and revise aid packages as needed, including reviewing NSLDS and/or COD student records.
Connect military-affiliated and veteran students with the campus Veteran Certifying Official/School Certifying Official.
Process summer aid, including manually reviewing remaining annual eligibility and packaging summer aid offers.
Complete case-by-case Professional Judgement reviews for unique circumstances, including special circumstances, actual expenses, petitions for independence, and marital status changes.
Maintain current knowledge of federal regulations applicable to federal student aid through training and professional development.
Assist with training and professional development of support staff as needed.
Support federal processes and programs, potentially including Federal Pell Grants, Federal Direct Loans, Campus-Based aid, alternative loans, Prison Education, and Workforce Pell.
Support Satisfactory Academic Progress processes, including reviewing contracts and appeals and chairing SAP committees.
Work a regular schedule consistent with university needs, which may include evenings, weekends, and travel.
Perform liaison work with other campus areas or special projects as assigned based on operational needs and individual experience and skills.
Perform other reasonable duties as assigned.