Financial Aid Counselor

DePauw University • Greencastle, IN

1d • Onsite

About The Position

The Office of Financial Aid is seeking a dedicated, detail-oriented, and customer-focused Financial Aid Counselor to join our team. This entry-level position plays a crucial role in supporting students and families through their academic journey by guiding them through the financial aid application, evaluation, and financing processes. Excellent communication skills, outstanding student service, a strong attention to detail, and a willingness to learn and adhere to federal, state, and institutional regulations are required.

Requirements

• A Bachelor’s degree required. (Equivalents include 1–2 years of foundational experience in customer service, higher education administration, or banking/finance).
• Ability to read and interpret complex documents (such as government regulations).
• Ability to write routine reports and correspondence.
• Ability to speak effectively and confidently with students, parents, and peers.
• Basic mathematical and data analysis skills; comfort working with financial figures and budgets.
• Technical proficiency with computer applications, including Google Workspace and Microsoft Office (specifically Excel).
• Ability to quickly learn institutional database systems; prior experience with student information systems (e.g., Workday or PowerFAIDS) is a plus but not required.
• A strong commitment to the values associated with a nationally respected, residential liberal arts university, including those related to diversity, equity, and inclusion.
• Proven organizational and multitasking skills with an eagerness to learn and adhere to rigid compliance guidelines.
• Ability to work independently on assigned tasks while contributing positively to a team environment.

Nice To Haves

• Prior experience with student information systems (e.g., Workday or PowerFAIDS)

Responsibilities

• Provides high-quality, welcoming service to all students, parents, and members of the DePauw University community. This includes handling phone calls, emails, and in-person inquiries.
• Assists and advises students and parents regarding financial aid eligibility, application procedures (FAFSA), aid programs, packaging policies, costs, and the university billing process.
• Maintains accurate, secure, and confidential records of student financial aid information in compliance with privacy regulations.
• Processes and verifies financial aid materials, tax documents, and related verification forms accurately and timely.
• Learns, interprets, and ensures compliance with all federal, state, and institutional regulations regarding financial aid administration.
• Assists in developing basic informational materials and conducts informational sessions or workshops on financial aid for students and families.
• Collaborates with the Office of Admission to help recruit new students and meet enrollment goals through relationship building and timely communication regarding financial aid packages.
• Other duties as assigned.

Benefits

• medical, dental and vision insurance
• Basic Life insurance, Accidental Death & Dismemberment (AD&D) and Long Term Disability are paid for by DePauw University.
• voluntary life insurance for themselves and their dependents
• Tuition Remission and Exchange
• Relocation Allowance
• retirement savings plan
• employee discounts
• access to University resources
• Vacation Time
• Personal Time (hourly)
• Sick Time policies
• Cigna Employee Assistance benefit
• Welch Fitness Center and wellness classes
• Indoor Tennis and Track Center
• University Libraries
• Peeler art galleries
• Green Center for the Performing Arts events and programs
• Ubben lecture series
• Free athletic events
• Bookstore and Starbucks (Greencastle) discounts
• Employee discounted meal plan
• Free parking
• Nature park, including walking and biking trails
• Personal duplicating and printing discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level