Financial Aid Administrator

University of North Texas System • Denton, TX

7d • Onsite

About The Position

The Financial Aid Administrator manages a financial aid student caseload, processes aid adjustments, assists with officewide quality controls, and counsels students about financial aid eligibility, available options, and requirements for renewing and retaining aid. The position is the main point of contact for internal inquiries about students’ financial aid status and ensures inquiries are resolved. It also provides backup support to the customer service team.

The role requires a thorough understanding of federal, state, and institutional financial aid and scholarship policies to support effective student counseling and accurate, timely processing. The administrator participates in financial aid presentations, training, and outreach, and completes assigned training, including reviews of Federal Student Aid and Texas Higher Education Coordinating Board written guides.

The position is based at the University of North Texas in Denton. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional nights and weekends. Physical requirements include communicating to exchange information, lifting or moving objects up to 20 pounds, and sedentary work primarily involving sitting or standing. No adverse environmental conditions are expected.

Requirements

• Bachelor’s degree in a related field and three years of experience in student services or related roles; equivalent education, training, and experience accepted.
• Maintain good standing on federal student loans.
• Grant NSLDS access for hiring and continued employment, and obtain NSLDS clearance within 30 days of hire.
• Proficiency in Microsoft Office.
• In-depth knowledge of financial aid processes, policies, and procedures, or ability to quickly assimilate them.
• Ability to problem-solve, multitask, and organize in a fast-paced collaborative environment.
• Ability to communicate effectively and develop and maintain effective working relationships.

Nice To Haves

• Experience working in a financial aid office.
• Demonstrated strong writing skills.
• Documented involvement in presentations.
• Proficiency in operating personal computers and ability to learn new software programs rapidly.
• Ability to engage and communicate enthusiastically with varied populations in a positive, courteous, and professional manner.
• Bilingual.

Responsibilities

• Manage a financial aid caseload to help ensure accurate and timely administration of student financial aid.
• Process manual aid adjustments and complete various quality control reviews.
• Serve as the main point of contact for internal inquiries regarding student aid and ensure related inquiries are resolved in a timely manner.
• Serve as backup to the customer service team.
• Participate in financial aid presentations, training, and outreach.
• Attend and complete assigned training, including reviews of Federal Student Aid and Texas Higher Education Coordinating Board written guides.
• Counsel students regarding financial aid eligibility requirements, available options, and renewal and retention requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level