Financial Aid Administrator

University of North Texas System • Denton, TX

8d • Onsite

About The Position

The Financial Aid Administrator manages a financial aid student caseload, processes aid adjustments, assists with officewide quality controls, and counsels students about financial aid eligibility, available options, and requirements for renewing and retaining aid programs. The position is the main point of contact for internal inquiries about students’ financial aid status and ensures inquiries are resolved. It also provides backup support to the customer service team. The role requires an understanding of federal, state, and institutional financial aid and scholarship policies to support effective student counseling and accurate, timely aid processing.

The Financial Aid & Scholarships Office helps students pursue their educational goals by processing financial aid applications, administering financial aid programs, and providing counseling to students and families. The position is based at the University of North Texas in Denton and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional nights and weekends. It is security sensitive.

Requirements

• Bachelor's degree in a related field and three years of experience in student services or related roles; equivalent education, training, and experience accepted.
• Maintain good standing on federal student loans and grant NSLDS access for hire and continued employment.
• Obtain NSLDS clearance within 30 days of hire.
• Proficiency in Microsoft Office.
• In-depth knowledge of financial aid processes, policies, and procedures, or ability to assimilate them quickly.
• Ability to problem-solve, multitask, and organize in a fast-paced, collaborative environment.
• Ability to communicate effectively.
• Ability to develop and maintain effective working relationships.

Nice To Haves

• Experience working in a financial aid office.
• Demonstrated strong writing skills.
• Documented involvement in presentations.
• Proficiency operating personal computers and ability to learn new software programs rapidly.
• Ability to engage and communicate enthusiastically with varied populations in a positive, courteous, and professional manner.
• Bilingual.

Responsibilities

• Manage a financial aid caseload to help ensure accurate and timely administration of student financial aid.
• Process manual aid adjustments and complete quality-control reviews.
• Serve as the main point of contact for internal inquiries regarding student aid and ensure inquiries are resolved in a timely manner.
• Provide backup support to the customer service team.
• Participate in financial aid presentations, training, and outreach.
• Attend and complete assigned training, including reviews of Federal Student Aid and Texas Higher Education Coordinating Board written guides.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level