Financial Advisor

State Employees' Credit Union•Huntersville, NC

17d

About The Position

The Financial Advisor focuses on investment, trust, and estate planning and provides exemplary member service through branch, telephone, and digital channels. The role delivers solutions involving life insurance, investments, trust services, estate planning, and retirement planning. The advisor works proactively with members to identify suitable financial products and help ensure that recommended solutions continue to meet their financial goals and changing needs. The position uses SECU technology, marketing campaigns, lead platforms, referrals, and branch visits to meet activity and productivity benchmarks. The advisor independently manages assigned work, maintains proficiency in operational systems and financial-services platforms, and collaborates with colleagues and management to provide holistic member support and improve service delivery. The role also requires compliance with security, confidentiality, credit union policy, and regulatory requirements, along with completion of assigned training and continuing education. Work is primarily in an office setting near other employees, with some work at off-site premises. Travel for training may be required. Physical activities include sitting, walking, and standing, and may include climbing stairs and lifting up to 5 pounds.

Requirements

At least 2 years of experience as an Insurance, Investment, or Trust Representative, or in a similar position.
Hold a life insurance license or obtain one within 2 months of hire.
Be fully licensed in investments (SIE/6/63/65 or SIE/7/66) or hold the ATFA designation.
Maintain required licenses and satisfy continuing education requirements.
Comfort acting in an advisory capacity and having informed conversations with members about financial planning topics while providing holistic guidance.
Ability to work independently and as part of a team.
Strong critical-thinking and problem-solving skills and good judgment.
Excellent written and verbal communication skills.
Fluency in English.
Self-motivation and aptitude for developing confidence, respect, and trust with members and coworkers.
Ability to adapt quickly to changing daily work needs.
Strong multitasking and organizational skills.
Discretion and strict confidentiality regarding member account information.
Ability to work additional hours when necessary and adhere to the established work schedule and attendance policy.
Must possess a vehicle and a valid driver’s license.
Ability to comprehend and carry out verbal and written instructions.
Ability to lift 5 pounds.
Visual acuity sufficient to complete necessary documentation.

Nice To Haves

Bachelor’s degree, preferably in financial planning, finance, wealth management, mathematics, or a related field.
Certified Financial Planner™ designation or similar designation.
Experience in the credit union or financial services industry.

Responsibilities

Help members understand, obtain, and maintain financial advisory solutions suited to their financial goals, objectives, and needs.
Proactively identify suitable financial products for members’ overall financial plans.
Develop ongoing member relationships through frequent communication and education across multiple delivery channels.
Use SECU technology, marketing campaigns, lead platforms, referrals, and branch visits to achieve activity and productivity benchmarks.
Work independently and meet expected productivity levels with limited guidance and oversight.
Maintain proficiency in SECU operational systems and applicable life insurance and financial-services platforms.
Interact professionally with other departments to facilitate member requests.
Maintain acceptable performance, KPI results, soft skills, and call quality, and serve in member-facing skill sets as assigned for Financial Advisors in the FAS Contact Center.
Coordinate with other team members on complex scenarios and provide support and guidance to newer or less experienced team members.
Help train member-facing employees on financial advisory services and facilitate quality referrals.
Communicate activities and results to management and suggest ways to improve financial advisory service delivery.
Work with mentors and management to strengthen member-service proficiency and assist in other operational areas as needed.
Maintain current knowledge of credit union products and services and provide quality referrals.
Verify member identification and comply with the Member Information Security Procedure, credit union policies, regulatory requirements, and security and control procedures.
Keep member information confidential and access accounts only for business purposes.
Complete required quarterly training, continuing education, and other training assigned by management.
Adhere to the manager-established work schedule and attendance policy; work additional hours when necessary to fulfill responsibilities.
Travel for training when required.