Financial Access Team Lead

Mass General Brigham•Somerville, MA

3d•$63,648 - $90,750•Remote

About The Position

Responsible for supporting financial access operations, including insurance verification, authorization processing and follow-up, work queue management, workflow monitoring, and related documentation. Provides staff support, first-level escalation assistance, training, mentoring, and workload coordination to support timely financial clearance and department operations. Escalates complex issues to department leadership when guidance, approval, or intervention is needed beyond established workflows.

Requirements

Associate's Degree Healthcare Administration required
3+ years of experience in healthcare finance, revenue cycle management, or patient access required
Working knowledge of healthcare finance, revenue cycle, patient access, insurance verification, authorization processes, and financial clearance operations.
Effective communication and interpersonal skills, with the ability to collaborate professionally with staff, patients, payers, leadership, and internal departments.
Ability to provide guidance, training, mentoring, and first-level support to staff in a lead capacity.
Problem-solving and critical-thinking skills needed to address complex financial access issues and workflow barriers.
Organizational and prioritization skills to support the timely completion of department responsibilities.
Professionalism, confidentiality, and service-oriented communication in a fast-paced healthcare environment.
Sound judgment in identifying workflow barriers, recognizing escalation needs, and supporting consistent application of department procedures.

Nice To Haves

Equivalent experience may be accepted in lieu of degree
1+ years of experience in a supervisory or lead role preferred

Responsibilities

Performs and supports financial clearance activities, including insurance verification, authorization processing and follow-up, and related documentation, as needed to support timely access to care.
Monitors assigned work queues, workflow tools, and pending financial access cases to support timely follow-up, prioritization, and completion of financial clearance activities.
Assists with workload coordination and assignment of work as needed to support staffing changes, coverage needs, urgent clearance requests, and department priorities.
Serves as a first-level resource for staff and internal departments regarding financial access workflow questions, case status updates, technical issues, and routine escalation needs.
Assists with onboarding, training, mentoring, and ongoing support of staff to promote consistent application of department workflows and expectations.
Escalates complex financial access issues, workflow barriers, and requests outside established processes to department leadership for review and guidance.
Contributes to process improvement efforts by identifying workflow barriers, sharing feedback, and supporting consistent application of department procedures.
Collaborates with the admissions office, case management, revenue cycle teams, leadership, and other internal departments to resolve financial access issues and support financial access operations.