Finance Operations Specialist # 26-23165

US Tech Solutions • Canton, MA

2d

About The Position

Under the direction of the Supervisor of Finance Operations, this position is responsible for performing high-volume, transaction-based operational work supporting payment processing activities across multiple business lines. The role is focused on executing routine financial operations tasks—primarily void and reissue processing, queue and inbox management, data entry, and physical mail handling—in accordance with established procedures, controls, and service level expectations. The position requires strong attention to detail, the ability to follow defined workflows, and the capacity to manage multiple systems and prioritize assigned work in a deadline-driven environment.

Requirements

• Bachelor’s degree in business administration or a related field required.
• 1 - 3 years of finance or operations experience in a high-volume, process-driven environment.
• Ability to follow defined procedures and apply documented workflows with accuracy and consistency.
• Strong attention to detail and ability to perform repetitive transactional work with a high degree of accuracy.
• Basic ability to distinguish between request types and apply appropriate processing steps within established guidelines.
• Proficiency in data entry and maintaining accurate records across multiple systems.
• Ability to prioritize assigned work from queues and inboxes based on established criteria and deadlines.
• Effective communication skills for responding to internal inquiries via email, chat, or phone.
• Ability to identify discrepancies or exceptions and escalate appropriately.
• Basic proficiency in Microsoft Excel and other standard office tools.
• Must be able to work cooperatively as a team member in a fast-paced, deadline-driven environment.
• Detail oriented, professional attitude, reliable.

Responsibilities

• Monitor, triage, and work assigned queues and email requests, prioritizing tasks based on defined guidelines, service levels, and aging criteria.
• Process void and reissue requests received through system queues (e.g., MACESS) and shared inboxes, following established procedures to ensure accurate and timely resolution.
• Assist in processing provider refunds, including updating Commercial provider refund tracking spreadsheets and generating manual refund check letters and mailing along with backup.
• Complete basic validation checks (e.g., verifying request completeness and system status) and escalate exceptions or unclear items to the supervisor as needed.
• Follow established controls and compliance procedures to ensure transactions are processed correctly and consistently.
• Support routine operational tracking and audit requests, ensuring documentation is complete, organized, and retrievable.
• Assist in processing high-volume workloads during peak periods to meet deadlines and service level expectations.
• Participate in cross-training and coverage support within the Finance Operations team.
• Receive, sort, and process physical mail and payment-related documents, including scanning, indexing, and routing into appropriate systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level