Finance and Reception Coordinator

Novuskin Med Spa•Las Vegas, NV

2d•Onsite

About The Position

Novu Skin Med Spa is looking for a professional, organized, and client-focused Finance & Reception Coordinator to join our team. We are looking for someone warm and accommodating who also understands the importance of accuracy, follow-through, confidentiality, and accountability. The ideal candidate enjoys working with clients, is comfortable discussing financial matters, and takes initiative without needing constant direction.

Requirements

Strong customer-service and communication skills
Comfortable discussing memberships, payments, and financing options
Organized, dependable, trustworthy, and detail-oriented
Able to multitask in a fast-paced environment
Confident making outbound calls and following up with clients
Professional appearance and positive attitude
Must have reliable transportation for occasional bank deposits

Nice To Haves

Previous experience in reception, finance, sales, hospitality, or a medical-spa environment is preferred
Experience with scheduling or client-management software is a plus

Responsibilities

Welcome clients and provide excellent service throughout their visit
Assist clients with membership enrollment and explain membership options, payments, and benefits
Help clients apply for financing and complete enrollment through third-party lenders
Prepare and process invoices, payments, and financing paperwork accurately
Answer clients’ questions regarding memberships, balances, appointments, financing, and services
Review next-day appointments and ensure all required notes and information are complete
Follow up with clients regarding memberships, appointments, outstanding items, and available services
Make outbound follow-up calls during available time
Schedule and confirm appointments
Communicate clearly with the Finance, Reception, Sales, and Management teams
Maintain accurate client records and protect confidential information
Help resolve client concerns professionally and promptly
Support the reception area and maintain an organized, welcoming environment
Occasionally make bank deposits and handle company funds responsibly