Field Training Officer / Supervisor

United Protective Services•San Antonio, TX

6d•Onsite

About The Position

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed. United Protective Services is seeking a motivated, professional, and dependable Field Training Officer / Supervisor to join our growing San Antonio team. This leadership role is responsible for training, mentoring, and supporting security officers in the field while ensuring all client sites maintain the highest standards of professionalism, customer service, and security operations. The ideal candidate is a strong communicator, problem solver, and team leader who thrives in a fast-paced environment and is passionate about developing officers and maintaining operational excellence.

Requirements

Previous security supervisory or management experience preferred
Strong leadership and communication skills
Ability to train, motivate, and develop team members
Professional appearance and customer service mindset
Reliable transportation and willingness to travel between properties
Flexible schedule, including availability for evenings, weekends, and emergency response situations
Valid Texas Driver License with clean driving record
Ability to work independently and make sound decisions under pressure
Proficient with report writing and basic computer skills

Nice To Haves

Commercial real estate security experience
Access control and CCTV knowledge
Experience conducting field training or onboarding
Familiarity with incident response procedures and client relations

Responsibilities

Conduct on-site training for newly hired security officers
Ensure officers understand and follow post orders, company policies, and client expectations
Perform routine field inspections and quality assurance checks at assigned properties
Provide coaching, mentorship, and corrective guidance to security personnel
Respond to incidents, emergencies, and client concerns as needed
Assist with scheduling coverage and staffing support when necessary
Complete detailed reports regarding inspections, incidents, and officer performance
Maintain professional relationships with clients, property management teams, and tenants
Support branch leadership with operational needs and special projects
Ensure all officers maintain proper appearance, professionalism, and readiness