Field Technician

Courser•Irvine, CA

26d•Onsite

About The Position

The Field Technician installs, troubleshoots, repairs, and maintains equipment or systems at customer locations. The role includes on-site diagnostics, maintenance, and upgrades, along with coordinating visits with clients and helping resolve access or technical setup issues. The technician ensures equipment functions properly after installation and may provide initial user training. They document service work, communicate clearly and professionally with customers, follow safety and compliance requirements, and keep tools, equipment, and the vehicle in good condition.

Requirements

High school diploma or GED required.
At least 1 year of experience in a field technician or similar role.
Familiarity with equipment relevant to the industry, such as telecommunications, HVAC, or electrical equipment.
Proficiency in using diagnostic tools, testing equipment, and computer applications.
Valid driver’s license and ability to travel as required.

Nice To Haves

Technical certification or associate’s degree preferred.

Responsibilities

Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
Verify equipment is functioning properly after installation and provide initial user training when necessary.
Coordinate with clients to schedule installations and resolve access or technical setup issues.
Diagnose field issues using testing equipment and diagnostic tools, and perform repairs or adjustments.
Document issues, repairs, and solutions, maintaining accurate service history and detailed service reports.
Conduct routine maintenance, identify potential issues, replace worn parts, clean equipment, and perform calibrations.
Recommend care and maintenance practices to customers.
Explain work performed, answer customer questions, and address concerns and feedback promptly and professionally.
Update company records with parts used, time taken, and other relevant information.
Report recurring issues to supervisors or the technical support team and recommend potential solutions.
Follow safety protocols and comply with company standards, industry regulations, and customer requirements.
Maintain tools, equipment, and the vehicle, including performing regular checks and maintenance.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) match
Unlimited vacation time after completing one full year of employment; full-time team members receive 10 vacation days during their first year.
Paid sick time
10 holidays, including the employee’s birthday and a floating holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 hours for volunteer time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Best-in-class training, mentorship, and clear self-promotion paths