Field Technician - 12 month

Lexington Public Schools•Lexington, MA

1d•Onsite

About The Position

Working under the supervision of the Director of Innovation & Instructional Technology, the Field Technician (FT) is responsible for providing hands-on technical assistance and customer-facing support in all LPS buildings for resolving hardware, network, peripheral connectivity, and software problems as part of the district technical response team. The FT is a key member within the Technology Department and will also assist in maintaining an up-to-date hardware, software and peripheral inventory, assist in the maintenance of up-to-date computer images to support enterprise deployment, assist in the remote network management of computing devices as directed, assist in projects coordinating and executing computer and peripheral roll-outs and or moves within the buildings, assist in the efficient operation of the Technology Web Help Desk system, assist in providing extended support for new technology and devices that are introduced to the district, and provide any needed technical support to the Digital Learning Coaches. The FT is available to participate in special departmental projects as appropriate and works collaboratively with all Technology Department staff to ensure effective and efficient support for technology in support of the district's educational goals. The FT also conducts other administrative and staff duties and responsibilities as directed by the Director of Innovation & Instructional Technology or as needed by the district. The position requires experience and commitment to working in a racially and culturally diverse teaching and learning community. Applicants for employment are considered without regard to age, disability, race, religion, sexual orientation, gender identity, marital status, national origin, or military status.

Requirements

Experience and commitment to working in a racially and culturally diverse teaching and learning community.
Applicants for employment are considered without regard to age, disability, race, religion, sexual orientation, gender identity, marital status, national origin, or military status.

Responsibilities

Provide first line troubleshooting, problem resolution, and if needed, problem escalation of user reported technical issues throughout all buildings.
Work effectively and collaboratively with the Systems Administrator and Network Administrator to resolve user logon, account issues and connectivity problems.
Efficiently image/install or deploy new devices, software applications, hardware and software updates, and peripheral devices on all district computers.
Provide hardware repairs and upgrades including such tasks as installing replacement hard drives, upgrade memory or peripheral cards, replacement of printer assemblies, etc. as needed.
Provide first line support and maintenance and troubleshooting for AV equipment including VoIP phones, voice amplification systems, document cameras, projection systems.
Coordinate with building and other technical personnel to ensure that problems and issues related to technology are effectively reported so that they can be resolved by the team as needed.
Provide technology support for computer-based testing including device preparation and basic troubleshooting of testing applications.
Assist in maintaining an up-to-date hardware, software and peripheral inventory.
Assist in the maintenance of up-to-date computer images to support enterprise deployment.
Assist in the remote network management of computing devices as directed.
Assist in projects coordinating and executing computer and peripheral roll-outs and or moves within the buildings.
Assist in the efficient operation of the Technology Web Help Desk system.
Assist in providing extended support for new technology and devices that are introduced to the district.
Provide any needed technical support to the Digital Learning Coaches.
Be available to participate in special departmental projects as appropriate.
Work collaboratively with all Technology Department staff to ensure effective and efficient support for technology in support of the district's educational goals.
Conduct other administrative and staff duties and responsibilities as directed by Director of Innovation & Instructional Technology or as needed by the district.