Field Technician

Flash•Detroit, MI

17h•Onsite

About The Position

The Field Technician provides regional, on-site support for Flash customers within an assigned territory. In partnership with the Flash Support Services team, this role plays a critical, customer-facing part in delivering FlashParking solutions in the field. You will be responsible for installing, commissioning, testing, and supporting Flash equipment at client sites—ensuring all systems are fully functional, reliable, and meet project specifications prior to handoff. Working closely with Project Managers, internal teams, and external partners, this role blends electrical and networking expertise with strong problem-solving and communication skills to deliver high-quality installations and uphold FlashParking’s commitment to excellence.

Requirements

General knowledge of LAN/WAN networks and associated components.
General experience with low and high voltage wiring or commercial electrical knowledge.
Experience with troubleshooting methodologies & quality testing.
Parking experience
Ability to understand Flash Parking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques.
Ability to quickly learn and understand new hardware/electronic components.
Ability to work autonomously in an uncontrolled environment (parking garage).
General experience with low and high voltage wiring or commercial electrical knowledge.
Experience communicating with colleagues and customers in a technical support environment.
Comfortable using hand tools and a multimeter.
Ability to use a personal computer and proficiency with other Microsoft Office applications
PARCS experience
Access Control/CCTV experience
Experience installing local networks and working with relays
Strong written and verbal communication skills; Documentation skills
Amazing attention to detail
An “I’ve got this” attitude
Ability to read, write, speak, and understand the English language in a business environment
A valid U.S. Driver’s License.

Nice To Haves

CompTIA A+ certification a plus
Network+ certification preferred
Bachelor’s Degree, Associate's Degree, or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.

Responsibilities

Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager.
Commission and test all aspects and functionality of Flash equipment after installation.
Service, troubleshoot, and resolve issues.
Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication,
Acting as a resource to colleagues and engaging in collaborative thinking and problem-solving while demonstrating FlashParking’s core values.
Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope.