Field Technician

MedScope Installation • Staunton, VA

16h • Onsite

About The Position

MedScope is seeking Field Technicians to deliver, install, set up, and test personal emergency response equipment in members’ homes. This is a 1099 independent contractor role suited to people seeking supplemental, low-complexity work. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. Most installations take 15–20 minutes.

Contractors educate members and caregivers about device use, features, and maintenance; troubleshoot technical issues; document installations, service calls, and client interactions using company software; obtain required signatures through DocuSign; and follow safety protocols, regulatory requirements, and company policies. The role requires regular travel to member homes and may involve bending, kneeling, reaching, climbing stairs, and handling lightweight equipment, typically under 10–15 pounds.

Compensation is per trip, based on one-way mileage, regardless of installation outcome: $32 for 0–25 miles, $48.50 for 25.1–40 miles, $72 for 40.1–75 miles, and $90 for 75.1 miles or more. There is no hourly pay.

Requirements

• Have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Be willing to complete background checks and training.
• Have excellent verbal and written communication skills.
• Have a working email address, a smartphone with voicemail, and basic computer skills.
• Have a high school diploma or equivalent.
• Be able to work independently.
• Commit to meeting or exceeding service-level requirements.
• Be able to travel regularly to member homes and perform the physical activities described, including bending, kneeling, reaching, climbing stairs, and handling lightweight equipment typically under 10–15 pounds.

Nice To Haves

• Field technician, cable installation, or alarm installation experience.

Responsibilities

• Coordinate appointment scheduling directly with clients, members, or caregivers.
• Deliver, set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to support members.
• Obtain signatures on required paperwork via DocuSign during installation appointments.
• Follow safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid per trip, including when installations cannot be completed.
• Quick installs, with most jobs taking 15–20 minutes.
• Ability to set availability and capacity, with work assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED