Field Technician

EchoStar•Fort Wayne, IN

About The Position

Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, troubleshoot problems, and introduce customers to smart home technology. They teach customers how to use their technology and offer additional services when helpful. The role involves working independently while staying connected with the team, maintaining a clean work area, and providing a professional, customer-focused experience. EchoStar provides paid, step-by-step training in installations, service, smart home technology, customer education, and best practices developed by experienced technicians.

Requirements

Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
Willingness to travel as needed and flexibility to work shifts that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a great experience.
Problem-solving ability and determination to work in tight spaces and all kinds of weather.
Adaptability to changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test, and an acceptable driving record.

Responsibilities

Visit customers’ homes to install and service DISH equipment and smart home products.
Solve customer problems and address a variety of challenges on the spot.
Teach customers how to use their technology and offer additional services when helpful.
Maintain a clean work area and a professional attitude.
Work independently while staying connected with the team.
Drive a company vehicle to customer sites and regional offices.

Benefits

Paid training.
Paid time off.
Medical, dental, vision, and life insurance packages.
Health Savings Account (HSA).
401(k) with company match.
Employee Stock Purchasing Program.
Tuition reimbursement.
Complimentary DISH TV service (listed value: $114.99 per month).
Discounts on Sling TV ($5 per month) and Boost Mobile plans (starting at $15 per month).
Company-provided van, tools, and uniforms.
Bonus potential of up to $6,400 in the first year and up to $9,100 annually after that.
High performers may receive AwardPerqs redeemable for travel, electronics, and other items.
Automatic promotion after six months with a $1 per hour raise; additional performance-based promotions may include 5–10% pay increases.
Career growth opportunities, including opportunities to move into different departments.