Field Technician

EchoStar•Village of Valley Stream, NY

22d•Onsite

About The Position

Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, troubleshoot problems, and help customers learn to use their technology. They may also recommend additional services when helpful. The role involves working independently while staying connected with the team, maintaining a clean work area, and providing a professional, customer-focused experience. Technicians receive paid, step-by-step training in installations, service, smart home technology, customer education, and experienced technicians’ best practices. The position includes opportunities for advancement, with an automatic promotion and $1-per-hour raise after six months and additional performance-based promotions.

Requirements

Valid driver’s license and an acceptable driving record.
Willingness to travel as needed and work a flexible schedule that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a positive customer experience.
Problem-solving ability to address varied challenges on the spot.
Determination to work in tight spaces and in all kinds of weather.
Adaptability to changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test.

Responsibilities

Visit customers’ homes to install and service DISH equipment and smart home products.
Solve installation and service problems at customer sites.
Teach customers how to use their technology and offer additional services when helpful.
Maintain a clean work area and professional attitude.
Work independently while staying connected with the team.
Travel to customer sites and regional offices in a company vehicle.