Field Technician

EchoStar•Massillon, OH

22d•Onsite

About The Position

Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, resolve problems, and introduce customers to smart home technology. They educate customers on how to use their technology and offer additional services when helpful. Technicians maintain a clean work area and a professional attitude while working independently and staying connected with their team. EchoStar provides paid training in installation and service procedures, smart home technology, customer education, and practices developed by experienced technicians. The role involves driving a company-provided vehicle to customer sites and regional offices, traveling as needed, and may require working evenings, weekends, or holidays. The position requires climbing ladders up to 40 feet, lifting up to 70 pounds, and meeting and maintaining a 335-pound weight limit.

Requirements

Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
Willingness to travel as needed and flexibility to work shifts that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a positive customer experience.
Problem-solving ability to handle a variety of challenges on the spot.
Determination to work in tight spaces and various weather conditions.
Adaptability in response to changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test, and an acceptable driving record.

Responsibilities

Install and service DISH equipment and smart home products in customers’ homes.
Solve problems at customer sites.
Teach customers how to use their technology and offer additional services when helpful.
Maintain a clean work area and professional attitude.
Work independently while staying connected with the team.

Benefits

Paid training.
Paid time off.
Medical, dental, vision, and life insurance packages.
Health savings account (HSA).
401(k) with company match.
Employee stock purchasing program.
Tuition reimbursement.
Company-provided van, tools, and uniforms.
Complimentary DISH TV.
Discounts on Sling TV and Boost Mobile plans.
Potential bonuses of up to $6,400 in the first year and up to $9,100 annually thereafter.
AwardPerqs for high performers, redeemable for travel, electronics, and other items.
Automatic promotion after six months with a $1-per-hour raise, with additional performance-based promotions and 5–10% pay increases.
Career growth opportunities, including the potential to move into other departments.