Field Technician

Pavlov Media Inc•Dallas, TX

27d•$20 - $32•Onsite

About The Position

The Field Technician contributes to the installation, support, and troubleshooting of property network infrastructure in an assigned region. The role covers a diverse mix of troubleshooting scenarios and technologies and requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks. This is an onsite position in the Dallas-Fort Worth area and requires travel 80% of the time.

Requirements

At least 2 years of successful deployment experience in data and/or video, low-voltage cabling, fiber installations, and/or construction management.
At least 2 years of experience troubleshooting networking issues.
Experience with the techniques, application, and installation of grounding, Cat5, fiber optics, and LAN/WAN networks.
At least 2 years of experience with Microsoft Word, Excel, and Outlook.
Familiarity with video techniques, application, and installation involving hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV, or other video technologies.
Current driver's license.
Legally authorized to work in the United States; visa sponsorship is not available now or in the future.
Able to stand for long periods, lift 50 pounds, and use hand tools, with or without reasonable accommodation.

Nice To Haves

Professional communication, demeanor, and appearance.
Time-management, prioritization, and multitasking abilities.
Reliable and responsible team player.
Strong analytical and problem-solving skills.
Ability to adapt quickly to changes in processes, procedures, and priorities.
Proficiency with low-voltage cabling installation and troubleshooting.
Ability to mechanically terminate fiber-optic cables with minimal instruction.
Understanding of network standards such as TCP/IP.
Knowledge of routers, switches, hubs, wireless, fiber optics, and other technical network components.
Proven ability to troubleshoot data-network connectivity issues.
General knowledge of video solutions from DISH Network and DirecTV.
Ability to install a satellite dish and associated peripherals, video taps, and splitters.
Ability to assemble mechanical rack structures and fasten and secure electronics to building structures.
General knowledge of operating systems such as Windows, Mac, iOS, and Android.

Responsibilities

Maintain a customer-first attitude to ensure customer satisfaction.
Travel to assigned sites as needed to perform outside plant, low-voltage cabling, electronics, and network troubleshooting work.
Share information and provide feedback to internal teams consistently.
Respond to calls, emails, and work orders from Pavlov Media headquarters.
Work with Pavlov Media's NOC to resolve trouble tickets within the assigned market.
Demonstrate effective troubleshooting skills.
Understand network diagrams and other technical manuals.
Assist with upkeep of network documentation and product training materials.
Ensure network quality meets Pavlov Media standards.
Perform other duties as assigned.