Energy Wise Home - Field Technician

Franklin Energy•Asheville, NC

About The Position

The Field Technician performs installation, removal, modification, inspection, and service of Direct Load Control (DLC) devices for residential customers. The role requires safe, courteous, helpful conduct and compliance with company standards. The technician applies basic HVAC, electrical/electronic, and mechanical knowledge, understands the basic operating components of air-conditioning systems, and ensures customer specifications and company quality standards are met. The position works collaboratively in a team environment and may include special projects, occasional weekend travel to job sites, and participation in an on-call rotation for after-hours service calls. Other duties include conducting inventory counts, maintaining warehouse and fleet-area cleanliness and organization, ensuring fleet vehicles contain required safety products, and completing routine vehicle safety inspections and related reports. Travel may be required up to 95%.

Requirements

High school diploma or equivalent.
1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, and/or other technologies installed in commercial or residential applications.
Mechanical and technical aptitude.
Basic construction knowledge.
Basic knowledge of building science or energy auditing.
Strong customer service and communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to handle varied work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for entering information into tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Self-motivated and able to work independently with limited supervision.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 95%.

Nice To Haves

Experience installing technologies, performing manual labor, and using tools.
Background in building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.

Responsibilities

Install, inspect, modify, remove, and/or service Direct Load Control devices as directed.
Apply basic HVAC technical knowledge and understanding, including knowledge of air-conditioning system components.
Perform work involving electrical/electronic usage and mechanical theories and principles.
Maintain a professional appearance and represent the organization and its client appropriately.
Meet customer specifications and company quality standards.
Complete special projects as assigned.
Collaborate in a team environment and contribute to ongoing operational improvement.
Travel to job sites, including occasional weekend travel, to accommodate customer needs.
Participate in the on-call rotation for after-hours service calls.
Conduct inventory counts and submit inventory reports as requested.
Keep warehouse locations and fleet vehicle parking areas clean and organized, including proper storage of products and recycling materials where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports upon request.