Energy Wise Home - Field Technician

Talent Acquisition•Asheville, NC

7d•$22 - $24

About The Position

The Field Technician performs the installation, removal, modification, inspection, and service of Direct Load Control (DLC) devices for residential customers. The role requires safe, courteous, and helpful conduct and compliance with company standards. Technicians use basic HVAC, electrical/electronic, and mechanical knowledge, and work with air-conditioning systems. They represent Franklin Energy and its client professionally while meeting customer specifications and quality standards. The position also involves inventory and warehouse upkeep, fleet vehicle safety and cleanliness, and routine vehicle inspections. Occasional weekend travel to job sites may be required, and technicians participate in an after-hours on-call rotation. Travel may be up to 95%. The position offers an expected starting pay range of $22.00 to $24.00 per hour, with the final offer based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs.

Requirements

High school diploma or equivalent.
1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
Mechanical and technical aptitude.
Basic construction knowledge.
Basic knowledge of building science or energy auditing.
Strong customer service and communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to handle varied work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Self-motivated and able to work independently with limited supervision.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 95%.

Nice To Haves

Experience installing technologies, performing manual labor, and using tools.
Background in building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.

Responsibilities

Install, inspect, modify, remove, and service Direct Load Control devices as directed.
Use basic HVAC aptitude and knowledge of electrical/electronic usage and mechanical principles while working with air-conditioning systems.
Maintain a professional appearance and ensure customer specifications and company quality standards are met.
Complete special projects as assigned and collaborate with teammates to continuously improve operations.
Travel to job sites on occasional weekends when needed to accommodate customers.
Participate in the on-call rotation for after-hours service calls.
Conduct inventory counts and submit inventory reports as requested.
Help keep warehouse locations and fleet parking areas clean and organized, including proper storage of products and recycling materials where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports upon request.