Field Technician - Milwaukee, MI

Window Nation • Milwaukee, WI

1d • Onsite

About The Position

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders. This role requires the ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques. Maintaining a substantive knowledge of product, install techniques, and construction basics is crucial. The Field Technician must also maintain a driving record that meets company’s insurance standards and be able to use an extension ladder in a safe manner to measure windows and perform services. Additionally, the ability to pass EPA certification and follow EPA Regulations is required, along with knowledge of local permit/license/historical/HOA requirements.

Requirements

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid Driver’s License
• Must be able to pass EPA certification and follow EPA Regulations
• Ability to use an extension ladder in a safe manner to measure windows and perform services

Nice To Haves

• Proficiency with MS Word, MS Excel
• experience with Customer Relationship management systems preferred
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Responsibilities

• Visit residential customer sites to measure each window, door, sliding glass door opening as needed
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Review installation project/process with customers
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Execute change order specifications
• Maintain service parts inventory and equipment
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Fulfill service appointment specifications
• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
• Maintain proficiency to do all tasks of the position.
• Maintain a substantive knowledge of product, install techniques, and construction basics
• Maintaining a driving record that meets company’s insurance standards
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• Must be able to pass EPA certification and follow EPA Regulations
• Knowledge of local permit/license/historical/HOA requirements

Benefits

• Growth is Everything at Window Nation
• We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally.
• We know that we all grow together at Window Nation, and we are proud of that.
• Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences.
• We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED