Field Service Technician - Detroit MI

CASH DEPOT LTD•Detroit, MI

4d•Onsite

About The Position

Responsible for the installation and maintenance of ATMs and Air/Vac equipment. This role involves performing installations, conversions, repairs, and removals of ATMs, Air/Vac units, and other equipment. It also includes scheduled and requested cash replenishment and coin removal. The technician will partner with the territory dispatcher to execute dispatch requests, communicate inventory and support needs, and complete administrative paperwork accurately and on time. Maintaining department metric standards for efficiency, safety, and first-time fix rate is crucial. The role also involves assisting other technicians, potentially providing training, and adhering to all security procedures and policies. Team members are expected to maintain a professional image, manage inventory, attend training, identify efficiency improvements, and operate as a team player. The position requires flexible work hours, including on-call duty, and the ability to work independently with minimal supervision.

Requirements

High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience in trouble shooting or electro mechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.
Regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear.
Required to complete reports which requires ability to write and/or type.
Lift/Carry up to 50 lbs. Frequently
Push/Pull up to 50 lbs. Frequently
Walk Frequently
Carry 51 – 100 lbs. Occasionally
Push/Pull 51 – 100 lbs. Occasionally
Sit Constantly
Carry 101 – 150 lbs. Occasionally
Push/Pull 101 – 150 lbs. Occasionally
Manually Manipulate Constantly
Carry Over 150 lbs. Occasionally
Push/Pull Over 150 lbs. Occasionally
Reach Outward Frequently
Reach Above Shoulder Occasionally
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Occasionally
Lift Dispenser (part) 34 lbs.
Lift Coin Bag 40 lbs.
Lift Compressor 40 lbs.
Lift High Security Base 60 lbs.
Lift Coin Box 60 lbs.
Lift Concrete Bag 80 lbs.
Lift Dolly 86 lbs.
Lift Top Compartment 140 lbs.
Lift Vacuum Attachment 310 lbs. (with lifting equipment)
Lift ATM Machines 280 – 875 lbs. (with lifting equipment)
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal

Nice To Haves

Maintain a professional image, both personal and vehicle.
Identify and recommend efficiency improvements.
Operate as a team player.
Work independently with minimal supervision.

Responsibilities

Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride along training, as needed.
Follow all security procedures and policies.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job-related duties as assigned.