Field Technician

ZOLL Medical Corporation•Syracuse, NY

2d•Onsite

About The Position

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Requirements

Technical Degree (2 year minimum) or equivalent work experience.
Valid driver’s license
Credit card in good standing for expenses related to travel
Excellent verbal & written communication skills.
Ability to meet objectives.
Ability to work independently.
Organizational skills.
Experience with computers and Microsoft Office.

Nice To Haves

Prior work experience interfacing with external customers

Responsibilities

Direct involvement with staffing of department Product support on-site, via telephone and through field technicians.
Assist customer with application of equipment.
Escalates customer related issues to Service Manager and CQA Account Manager.
Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
Performs on-site PMs.
Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
Potential for deployments to other customers in region at the direction of the manager.
Able to maintain customer specific information related to service activity.
Monthly reporting of department metrics for on-site coverage and PM performance.
Provide software upgrades as requested.
Special Projects as assigned.