Field Technician

EchoStar•Erie, PA

22d•Onsite

About The Position

Field Technicians visit customers’ homes to solve problems, install and service DISH equipment and smart home products, and introduce customers to smart home technology. They teach customers how to use their technology and offer additional services when helpful. The role involves keeping a clean work area and maintaining a professional attitude while working independently and staying connected with the team. EchoStar provides paid training in installation and service procedures, smart home technology, and best practices developed by experienced technicians. A company-provided van, tools, and uniforms are provided.

Requirements

Valid driver’s license and an acceptable driving record; driving a company vehicle to customer sites and regional offices is an essential function.
Willingness to travel as needed and flexibility to work shifts that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a good customer experience.
Problem-solving ability to address varied challenges on the spot.
Determination to work in tight spaces and in all kinds of weather.
Adaptability to handle changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test and acceptable driving record.

Responsibilities

Visit customers’ homes and solve problems.
Install and service DISH equipment and smart home products in customers’ homes.
Teach customers how to use their technology and offer additional services when helpful.
Keep a clean work area and maintain a professional attitude.
Work independently while staying connected with the team.
Drive a company vehicle to customer sites and regional offices.

Benefits

Paid training and time off.
Medical, dental, vision, and life insurance packages.
Health savings account (HSA).
401(k) with company match.
Employee Stock Purchasing Program.
Tuition reimbursement.
Complimentary DISH TV service ($114.99/month).
Discounts on Sling TV ($5/month) and Boost Mobile plans (starting at $15/month).
Company-provided van, tools, and uniforms.
Bonus potential of up to $6,400 in the first year and up to $9,100 annually after that; high performers may also receive AwardPerqs redeemable for travel, electronics, and more.
Automatic promotion after six months with a $1/hour raise, with additional performance-based promotions and 5–10% pay increases.
Career growth opportunities, including opportunities to move into different departments.