Field Technician

Ascendum Machinery•Richmond Hill, GA

20d

About The Position

The Field Service Technician performs repairs and maintenance on construction equipment and machinery at customer locations, following established procedures and maintaining positive working relationships with customers and coworkers. The role requires up to 100% travel and is classified as non-exempt under the FLSA. The employee must be able to perform the essential duties with or without reasonable accommodation. The technician works independently and completes assigned work with minimal rework. Duties include safely operating and maintaining an assigned service truck, using company tools and equipment, ordering parts and materials, completing paperwork and records, and following company, DOT, and contamination-control requirements. The role also involves maintaining current safety and product knowledge, participating in training and performance assessments, and leaving work locations as clean as or cleaner than they were found. The position requires trade school completion in an appropriate field, mechanical aptitude, and knowledge of hydraulics, electronics, diesel engines, and safe work practices. The technician must communicate clearly, document work, build customer relationships, and supply their own tools. Physical requirements include prolonged sitting, standing, and walking; kneeling, stooping, bending, climbing, and crawling; continuous use of hands and wrists; lifting up to 75 pounds; and working outdoors across varied terrain. The employee must be able to safely drive a field service truck and meet DOT physical and motor vehicle record requirements.

Requirements

Completion of trade school in an appropriate field.
Ability to use the equipment and software required for the position.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to communicate positively and enthusiastically with customers and coworkers, while maintaining an approachable and friendly demeanor.
Knowledge of safe job practices and regulations related to OSHA, MSHA, and Ascendum Machinery requirements.
Aptitude for repairing, troubleshooting, and servicing equipment in changing environments.
Mechanical knowledge of tools and mechanical work used to repair equipment.
Above-average knowledge of hydraulics, electronics, and diesel engines.
Strong attention to detail and ability to raise issues and concerns promptly.
Good verbal and written communication skills, including the ability to document work clearly and concisely.
Ability to complete work with energy and enthusiasm, with a customer-service orientation toward building relationships.
Ability to work branch hours and extended days as needed.
Must possess a personal set of tools for repairing equipment.
Ability to talk or hear; sit, stand, and walk for long periods; kneel, stoop, bend, climb, and crawl without restrictions; and continuously use wrists, hands, and/or fingers.
Ability to lift up to 75 pounds and work outdoors in varying environments and terrain.
Ability to safely drive a field service truck and meet DOT physical and motor vehicle record requirements.

Responsibilities

Repair and service machinery to achieve customer satisfaction.
Maintain, safely operate, and care for the assigned service truck, company-owned tools, and equipment according to company requirements.
Maintain up-to-date knowledge of safety training, product training, and service department goals.
Complete assigned work with minimal rework and without direct supervision.
Safely use company-owned tools and service equipment.
Order parts and materials through Ascendum Parts to complete assignments.
Follow all company safety requirements and contamination-control procedures.
Complete required paperwork and maintain records, photos, and other materials, including time clocking, collection records, and SOC reports.
Leave the work location as clean as or cleaner than it was when work began.
Complete DOT requirements, including physical examinations, medical cards, and safety regulations.
Seek formal and informal performance assessments, including assessment against expectations.
Participate in required training, development programs, and electives as appropriate.
Respond positively to other duties within the scope of the job.