Field Technician

EchoStar•Town of Queensbury, NY

22d•Onsite

About The Position

Field Technicians visit customers’ homes to resolve problems, install and service DISH equipment and smart home products, and introduce customers to smart home technology. They educate customers on using their technology and offer additional services when helpful. The role involves maintaining a clean work area and professional attitude while working independently and staying connected with the team. EchoStar provides paid, step-by-step training in installation and service procedures, smart home technology, and best practices developed by experienced technicians. Technicians support the company’s TV and Smart Home services and help deliver a strong customer experience.

Requirements

Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential function of the job.
Willingness to travel as needed and flexibility to work shifts that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a great customer experience.
Problem-solving ability to address varied challenges on the spot.
Determination to work in tight spaces and all kinds of weather.
Adaptability to handle changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test, and an acceptable driving record.

Responsibilities

Visit customers’ homes to solve problems and introduce them to smart home technology.
Install and service DISH equipment and smart home products in customers’ homes.
Teach customers how to use their technology and offer additional services when helpful.
Keep a clean work area and maintain a professional attitude.
Work independently while staying connected with the team.
Travel to customer sites and regional offices in a company vehicle.
Work in tight spaces and in varying weather conditions.

Benefits

Paid training.
Time off.
Medical, dental, vision, and life insurance packages.
Health Savings Account (HSA).
401(k) with company match.
Employee Stock Purchasing Program.
Tuition reimbursement.
Complimentary DISH TV service stated as $114.99 per month.
Discounted Sling TV stated as $5 per month.
Boost Mobile plans starting at $15 per month.
Company-provided van, tools, and uniforms.
Potential bonuses of up to $6,400 in the first year and up to $9,100 annually afterward.
AwardPerqs for high performers, redeemable for travel, electronics, and other items.
Automatic promotion after six months with a $1 per hour raise; additional performance-based promotions with 5–10% pay increases.
Career growth and opportunities to move into different departments.