Field Technician

MedScope Installation • Bensalem, PA

27d • Onsite

About The Position

MedScope, a healthcare industry leader since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide, helping individuals—many of whom are Medicaid members—remain safe and independent in their homes. The Field Technician is a 1099 independent contractor role intended for people seeking supplemental, low-complexity work. Installers set their availability and capacity in advance. Jobs are assigned, and installers coordinate appointments directly with members or caregivers and complete work within required service-level timeframes.

The role involves traveling to members’ homes to deliver, set up, test, and explain personal emergency response equipment. Contractors record installation and service information using company software, coordinate with member support and installer coordinators, and follow safety protocols, regulatory requirements, and company policies. Compensation is per trip, based on one-way mileage, regardless of whether the installation is completed.

Requirements

• Have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Be willing to complete background checks and training.
• Have excellent verbal and written communication skills.
• Have a working email address, a smartphone with voicemail, and basic computer skills.
• Have a high school diploma or equivalent.
• Be able to work independently.
• Be committed to meeting or exceeding service-level requirements.

Nice To Haves

• Field technician, cable installation, or alarm installation experience; this experience is a plus but is not required.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers about device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain appropriate signatures through DocuSign on required paperwork during installation appointments.
• Adhere to safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Set availability and capacity, with work assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED