Field Technician

Courser • Riverside, CA

26d • Onsite

About The Position

The Field Technician installs, troubleshoots, repairs, and maintains equipment or systems at customer locations. The role includes on-site diagnostics, maintenance, upgrades, and customer support, requiring technical knowledge and hands-on skills. The technician works with customers to schedule visits, resolve access or setup issues, explain completed work, and provide recommendations for equipment care. The position also requires accurate service documentation, reporting recurring issues to supervisors or technical support, and compliance with safety protocols, company standards, industry regulations, and customer requirements.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a field technician or similar role.
• Familiarity with industry-relevant equipment, such as telecommunications, HVAC, or electrical equipment.
• Proficiency with diagnostic tools, testing equipment, and computer applications.
• Valid driver's license and ability to travel as required.
• Strong problem-solving abilities and customer service skills.

Nice To Haves

• Technical certification or associate’s degree.

Responsibilities

• Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
• Verify equipment is functioning properly after installation and provide initial user training when necessary.
• Coordinate with clients to schedule installations and resolve access or technical setup issues.
• Diagnose field technical issues using testing equipment and diagnostic tools.
• Repair and adjust equipment to ensure operational efficiency.
• Document issues, repairs, and solutions, maintaining accurate service history records.
• Conduct routine maintenance, identify potential issues, replace worn parts, clean equipment, and perform calibrations.
• Recommend care and maintenance practices to customers to help maintain equipment performance.
• Explain service work to customers, answer questions, and address concerns and feedback professionally.
• Complete detailed service reports and update company records with parts used, time taken, and other relevant information.
• Report recurring issues to supervisors or the technical support team and recommend potential solutions.
• Follow safety protocols and ensure compliance with company standards, industry regulations, and customer requirements.
• Keep tools, equipment, and the vehicle in good condition through regular checks and maintenance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) match
• Unlimited vacation time after completing one full year of employment; full-time team members receive 10 vacation days during their first year.
• Paid sick time
• 10 holidays, including the employee’s birthday and a floating holiday
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 hours of volunteer time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
• Best-in-class training and mentorship
• Clear self-promotion paths

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED