Field Technician

Sourcepass•Farmingdale, NY

21d

About The Position

The Hybrid Field Technician is an in-house IT professional who provides customer support and first-call response and resolution in accordance with client service-level agreements. The role troubleshoots IT issues across desktops, servers, networks, applications, and mobile devices, and identifies when additional team resources are needed. It requires experience in a client-server environment and a basic conceptual understanding of networking. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. The position includes client-site visits in Farmingdale and Central Long Island, with occasional travel to New York City and eastern Long Island. Flexibility to travel for dispatch is necessary. A valid, government-issued ID and reliable transportation are required. An on-call rotation is also required. The salary range is $68,000–$80,000. Sourcepass delivers IT support, strategic guidance, and proprietary technology to clients. The company states that it is an Equal Opportunity Employer and participates in the E-Verify program.

Requirements

Advanced knowledge of Windows desktop operating systems through Windows 10.
Advanced knowledge of Windows Server operating systems through 2016.
Advanced knowledge of configuring and administering Active Directory and Group Policy Objects.
Advanced knowledge of administering Exchange Servers through 2019.
Advanced knowledge of Office 365 administration.
Advanced knowledge of networking, including TCP/IP, switching, and wireless.
Basic knowledge of mobile devices and mobile device management, including BlackBerry, Windows Mobile, Android, and iOS.
Basic knowledge of configuring and administering HP, Dell, Cisco, and Meraki networking, VLANs, routing and wireless, SANs, and shared storage.
At least two years of post-education IT work experience or an associate degree in Computer Science, Information Technology, or a similar field.
Ability to work independently and as part of a team.
Self-motivated and accountable for owning client issues through resolution.
Solid time-management and organizational skills.
Excellent verbal and written communication and professional interaction skills with diverse clients and colleagues.
Ability to work at client locations while respecting clients’ work environments and staff.
A sensible approach to challenging situations and frustrated clients.
Valid, government-issued ID.
Reliable transportation and flexibility to travel to client locations for dispatch as needed.

Nice To Haves

SQL experience.
Citrix experience.
Microsoft Intune experience.

Responsibilities

Provide Level II technical support to clients by phone and email.
Resolve issues on the first call while building strong customer relationships.
Analyze, diagnose, troubleshoot, and resolve technical issues involving desktops, servers, and networks, or engage additional resources when needed.
Maintain client IT networks, monitor system performance, and identify system enhancements to meet client requirements.
Update security programs and administer password changes to protect privileged information from unauthorized access.
Administer system backup and restoration processes.
Manage user workstation and server accounts and permissions, messaging systems, antivirus, and antispam tools.
Document client issues and resolutions in the internal knowledge base.
Stay aware of client service-level agreements and support efforts to meet their requirements.
Participate in general meetings, company training, and orientation updates.
Participate in the required on-call rotation.
Travel to client sites as needed, including sites in Farmingdale and Central Long Island, with occasional travel to New York City and eastern Long Island.