Field Technician

EchoStar•Mequon, WI

22d•Onsite

About The Position

Field Technicians visit customers’ homes to troubleshoot and solve problems, install and service DISH equipment and smart home products, and introduce customers to smart home technology. They teach customers how to use their technology and offer additional services when helpful. Technicians work independently while staying connected with the team, maintain a clean work area, and provide a professional customer experience. The role includes driving a company-provided vehicle to customer sites and regional offices, and requires schedule flexibility for shifts that may include evenings, weekends, or holidays. EchoStar provides paid training in installation and service procedures, smart home technology, and technician best practices.

Requirements

Valid driver’s license and an acceptable driving record.
Willingness to travel as needed and flexibility to work shifts that might include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a good customer experience.
Problem-solving ability to tackle varied challenges on the spot.
Determination to work in tight spaces and all kinds of weather.
Adaptability to handle changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test.

Responsibilities

Visit customers’ homes to solve problems and introduce them to smart home technology.
Install and service DISH equipment and smart home products in customers’ homes.
Teach customers how to use their technology and offer additional services when helpful.
Keep a clean work area and maintain a professional attitude.
Work independently while staying connected with the team.
Drive a company vehicle to customer sites and regional offices.

Benefits

Paid training and time off.
Medical, dental, vision, and life insurance packages.
Health savings account (HSA).
401(k) with company match.
Employee Stock Purchasing Program.
Tuition reimbursement.
Company-provided van, tools, and uniforms.
Complimentary DISH TV service.
Discounts on Sling TV and Boost Mobile plans.
Potential bonuses and AwardPerqs redeemable for travel, electronics, and more.
Automatic promotion after six months with a $1/hour raise; additional performance-based promotions with 5–10% pay increases.
Career growth opportunities, including opportunities to move into different departments.