Field Technician

Courser•Irvine, CA

28d•$60,000 - $67,000•Onsite

About The Position

The Field Technician installs, troubleshoots, repairs, and maintains equipment or systems at customer locations. The role includes on-site diagnostics, maintenance, and upgrades, requiring technical knowledge and hands-on skills. The technician ensures equipment functions after installation, may provide initial user training, and communicates service work and maintenance recommendations to customers. The position also requires accurate service documentation, adherence to safety protocols and applicable standards, and care of tools, equipment, and the vehicle.

Requirements

High school diploma or GED.
At least 1 year of experience in a field technician or similar role.
Familiarity with equipment relevant to the industry, such as telecommunications, HVAC, or electrical equipment.
Proficiency in using diagnostic tools, testing equipment, and computer applications.
Valid driver's license and ability to travel as required.

Nice To Haves

Technical certification or associate’s degree.

Responsibilities

Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
Verify equipment functions properly after installation and provide initial user training when necessary.
Coordinate with clients to schedule installations and resolve access or technical setup issues.
Diagnose field technical issues using testing equipment and diagnostic tools.
Repair and adjust equipment as needed to ensure operational efficiency.
Document issues, repairs, and solutions and complete detailed service reports.
Conduct routine maintenance, identify potential issues, replace worn parts, clean equipment, and perform calibrations.
Provide customers with care and maintenance recommendations, explain service work, answer questions, and address concerns or feedback professionally.
Update company records with parts used, time taken, and other relevant information.
Report recurring issues to supervisors or the technical support team and recommend potential solutions.
Follow safety protocols and comply with company standards, industry regulations, and customer requirements.
Keep tools, equipment, and the vehicle in good condition through regular checks and maintenance.

Benefits

Medical, dental, vision, and life insurance
401(k) match
Unlimited vacation time after completing one full year of employment; full-time team members receive 10 vacation days during their first year
Paid sick time
10 holidays, including the employee's birthday and a floating holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 hours of volunteer time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Training, mentorship, and clear self-promotion paths