Field Technician
About The Position
Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, troubleshoot problems, and introduce customers to relevant technology and services. They educate customers on how to use their equipment and aim to provide a world-class customer experience. Technicians work independently while staying connected with the team, maintain a clean work area, and represent the company professionally. The company provides paid, step-by-step training in installation and service procedures, smart home technology, and experienced technicians’ best practices.
Requirements
- Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
- Willingness to travel as needed and work shifts that may include evenings, weekends, or holidays.
- Ability to climb ladders up to 40 feet.
- Ability to lift up to 70 pounds.
- Must meet and maintain a 335-pound weight limit.
- Customer focus and ability to build trust and create a positive customer experience.
- Problem-solving ability to handle a variety of challenges on the spot.
- Determination to work in tight spaces and in all kinds of weather.
- Adaptability to changes and unexpected tasks.
- Successful completion of a pre-employment screen, including a drug test, and maintenance of an acceptable driving record.
Responsibilities
- Visit customers’ homes to solve problems and introduce them to smart home technology.
- Install and service DISH equipment and smart home products in customers’ homes.
- Teach customers how to use their technology and offer additional services when helpful.
- Keep the work area clean and maintain a professional attitude.
- Work independently while staying connected with the team.
Benefits
- Paid training
- Paid time off
- Medical, dental, vision, and life insurance packages
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Complimentary DISH TV service
- Discounts on Sling TV and Boost Mobile plans
- Company-provided van, tools, and uniforms
- Potential bonuses and AwardPerqs rewards
- Automatic promotion after six months with a $1/hour raise, with additional performance-based promotions and pay increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
