Field Technician
About The Position
CTS, a New Charter Company, is seeking a Field Technician in or around the Sparta, Illinois area to install and support client technology, network infrastructure, and physical security systems. This is a hybrid role that is primarily travel-based, with daily client-site visits across Southern Illinois and Southern Missouri and regular visits to the Sparta office. The technician works with client contacts, dispatch coordinators, and remote technical teams to resolve on-site incidents and complete installations involving Windows and macOS devices, Microsoft 365, Active Directory/Entra ID, CCTV, door access systems, and small network equipment. The role also supports cabling, equipment refreshes, and accurate ticket and asset documentation. Success in the role requires mid-tier troubleshooting skills, strong customer service, efficient field execution, and clear communication. The technician identifies appropriate parts from the product catalog, assesses site requirements for estimates, provides accurate material quantities for quotes, and escalates complex issues with thorough notes. Daily travel is required; occasional after-hours or weekend work may be needed. The position requires the ability to lift up to 50 pounds and work in ceiling spaces and server closets. Compensation is expected to start at $20.00 per hour, including prevailing wage benefits; the offer may vary based on experience and expertise. New Charter serves small-to-medium-sized businesses across more than 10 industries in North America. The company describes its environment as inclusive and supportive, with growth and learning initiatives, employee benefits, innovation, and career development opportunities.
Requirements
- 1–3 years of IT support or field service experience, with Level 2 troubleshooting capabilities beyond basic help desk support.
- Hands-on experience with CCTV, door access systems, and cabling installation and termination.
- Working knowledge of Windows, macOS, Microsoft 365, and Active Directory/Entra ID.
- Understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and small network equipment.
- Strong customer service skills.
- Valid driver’s license and reliable transportation for travel between client sites.
- Ability to lift up to 50 lbs and perform work in ceiling spaces and server closets.
Nice To Haves
- CompTIA A+ or Network+ certification.
- Prior experience in a managed services provider (MSP) environment.
- Field technician experience supporting multiple client locations.
Responsibilities
- Resolve dispatched on-site tickets involving hardware, software, network connectivity, and physical security systems.
- Install, configure, and troubleshoot workstations, laptops, printers, phones, small network equipment, CCTV, and door access devices.
- Install and terminate structured cabling and diagnose TCP/IP, DNS, DHCP, and Wi-Fi issues.
- Support office moves, user onboarding, device deployments, and equipment refreshes at client locations.
- Identify parts and inventory accurately, conduct pre-field assessments, and provide material quantities for estimates and quotes.
- Accurately record work performed, ticket updates, and asset information; coordinate with remote teams and escalate complex incidents with clear documentation.
- Communicate professionally with customers, explain fixes in plain language, and complete field assignments efficiently.
Benefits
- Prevailing wage benefits are included in the stated compensation.
- The company describes employee benefits and growth and learning initiatives, but does not specify particular benefit offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
