Field Technician

Ascendum Machinery•Buford, GA

20d

About The Position

The Field Service Technician completes repairs and maintenance on construction equipment and machinery at customer locations, following established procedures and maintaining positive working relationships with customers and co-workers. The position is classified as non-exempt under the FLSA and requires travel up to 100%. The employee must be able to perform the essential duties satisfactorily, with or without reasonable accommodation.

Requirements

Completion of trade school in an appropriate field.
Ability to use the equipment and software needed for the job, with knowledge of Microsoft Word, Excel, and Outlook.
Ability to communicate positively and enthusiastically with customers and co-workers, while maintaining an approachable and friendly demeanor.
Knowledge of safe job practices and regulations related to OSHA, MSHA, and Ascendum Machinery requirements.
Aptitude for repairing, troubleshooting, and servicing equipment in changing environments.
Mechanical knowledge of tools and mechanical work used to repair equipment.
Above-average knowledge of hydraulics, electronics, and diesel engines.
Strong attention to detail and ability to raise issues and concerns promptly.
Good verbal and written communication skills and ability to document work clearly and concisely.
Proven ability to complete work with energy and enthusiasm, with a customer-service orientation toward building relationships.
Ability to work branch hours and extended days as needed.
Must possess a personal set of tools for repairing equipment.
Ability to talk or hear; sit, stand, and walk for long periods; kneel, stoop, bend, climb, and crawl without restrictions; and continuously use wrists, hands, and/or fingers.
Ability to lift up to 75 pounds and work in varying outdoor environments and terrain.
Ability to safely drive a field service truck and pass DOT physical and motor vehicle record requirements.

Responsibilities

Repair and service machinery to achieve customer satisfaction.
Maintain and safely operate the assigned service truck and care for company-owned tools and equipment according to company requirements.
Keep current with safety training, product training, and service department goals.
Complete assigned work with minimal rework and work without direct supervision.
Use company-owned tools and service equipment properly and safely.
Order parts and materials through Ascendum Parts for assigned work.
Follow all company safety requirements and contamination-control procedures.
Complete required paperwork and maintain records, photos, and other materials, such as time-clock or collection records and SOC reports.
Leave each work location as clean as or cleaner than it was upon arrival.
Meet DOT requirements, including physical, medical card, and safety regulations.
Seek formal and informal performance assessments, including feedback on performance versus expectations.
Participate in required training, development programs, and electives suited to individual needs.
Respond positively to other duties assigned within the scope of the job.