Field Technician
About The Position
Field Technicians visit customers’ homes to troubleshoot problems, install and service DISH equipment and smart home products, and introduce customers to smart home technology. They teach customers how to use their technology and offer additional services when helpful. The role involves working independently while staying connected with the team, maintaining a clean work area, and providing a professional, customer-focused experience. Technicians receive paid training in installation and service procedures, smart home technology, customer education, and established best practices.
Requirements
- Hold a valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential function of the job.
- Be willing to travel as needed and work flexible shifts that may include evenings, weekends, or holidays.
- Be able to climb ladders up to 40 feet.
- Be able to lift up to 70 pounds.
- Meet and maintain a 335-pound weight limit.
- Build trust and create a positive customer experience.
- Solve a variety of problems on the spot.
- Work in tight spaces and in all kinds of weather.
- Adapt to changes and unexpected tasks.
- Successfully complete a pre-employment screen, including a drug test, and have an acceptable driving record.
Responsibilities
- Visit customers’ homes to solve problems and introduce them to smart home technology.
- Install and service DISH equipment and smart home products in customers’ homes.
- Teach customers how to use their technology and offer additional services when helpful.
- Maintain a clean work area and professional attitude.
- Work independently while staying connected with the team.
Benefits
- Paid training
- Time off
- Medical, dental, vision, and life insurance packages
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Complimentary DISH TV service
- Discounts on Sling TV and Boost Mobile plans
- Company-provided van, tools, and uniforms
- Potential performance bonuses and AwardPerqs redeemable for travel, electronics, and other items
- Automatic promotion after six months with a $1-per-hour raise, with additional performance-based promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
