Field Technician - Lawrenceville, GA

Opifex-Synergy•Lawrenceville, GA

21h•Onsite

About The Position

The Field Technician manages on-site installation, repair, maintenance, and testing of equipment, diagnoses technical problems, determines appropriate solutions, and provides service and customer support during field visits and dispatches. The role includes work at construction sites, equipment yards, transportation routes, and in the shop, with travel to job sites and other locations as needed. The technician inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment, performs routine cleanup and upkeep, completes safety reviews and pre-delivery inspections, and prepares work orders and detailed service reports. The technician also communicates with customers and coworkers, follows company procedures and safety protocols, participates in training, and may assist other team members with difficult or lengthy repairs. There are no supervisory responsibilities. Employment is conditional on satisfactory completion of a background check and drug screening.

Requirements

High school diploma or GED.
Extensive knowledge of diesel engines and construction equipment.
Ability to troubleshoot, test, repair, and service technical equipment.
Proven field service experience.
Must have own tools.
Valid driver's license and acceptable driving record.
Ability to work flexible shifts, including nights and weekends for on-call coverage as needed.
Ability to travel to training locations, vendors, and job sites, potentially driving several hours per day.
Ability to meet the physical demands of the role, including frequent handling of tools and equipment weighing 50 pounds or more; bending, squatting, kneeling, crouching, reaching, standing, walking on uneven terrain, climbing, and working at heights.
Ability to work around heavy machinery and diesel-powered equipment, in confined spaces or at elevated positions, and in varying outdoor weather and site conditions.
Must satisfactorily complete a background check and drug screening as a condition of employment.

Nice To Haves

Five or more years of experience as a diesel or heavy equipment technician is preferred.
Trade school or technical training is desirable.
Bilingual Spanish is a plus.
Military service may be considered in lieu of education or certification experience, as applicable.

Responsibilities

Troubleshoot and diagnose equipment to ensure it is in proper working condition at job sites or in the shop.
Perform routine equipment cleanup and upkeep, safety reviews, and pre-delivery inspections.
Inspect, diagnose, repair, recondition, and adjust heavy equipment, and complete associated paperwork.
Provide service and customer support during field visits and dispatches.
Manage on-site equipment installation, repair, maintenance, and testing tasks.
Diagnose errors or technical problems and determine appropriate solutions.
Produce timely, detailed service reports and complete work orders.
Operate vehicles safely and use field automation systems.
Follow company procedures and protocols, and maintain tools in good working order according to MSHA and OSHA regulations.
Notify the Service Manager about shop tools, equipment, or vehicles that are unserviceable or unsafe to use.
Complete basic computer tasks, including looking up parts and communicating by email.
Communicate with coworkers and customers to maintain equipment availability and meet or exceed customer expectations.
Coordinate workflow with the schedule and cooperate with the technical team, sharing information across the organization.
Understand customer requirements, make appropriate recommendations or briefings, and build positive customer relationships.
Participate in training programs directed by the Manager.
Train and assist other team members with difficult or lengthy repairs.
Travel to training classes and seminars, vendors to obtain parts, and job sites; the position may involve several hours of driving daily.
Safely perform work in shop and field settings, following required PPE and safety protocols.