Field Technician

SOURCEPASS•Town of Oyster Bay, NY

21d•$68,000 - $80,000

About The Position

The Hybrid Field Technician is an in-house IT professional who provides customer support to clients. The role involves troubleshooting and resolving a range of IT issues, identifying when additional team support is needed, and providing first-call response and resolution in accordance with client SLAs. Support covers desktops, systems, applications, networks, and mobile devices in a client-server environment. The position requires client-site visits in Farmingdale and Central Long Island, with occasional travel to New York City and eastern Long Island; flexibility for dispatch and reliable transportation are required. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, with an on-call rotation. The salary range is $68,000–$80,000.

Requirements

Advanced knowledge of Windows desktop operating systems through Windows 10.
Advanced knowledge of Windows Server operating systems through 2016.
Advanced knowledge of Active Directory and Group Policy Objects configuration and administration.
Advanced knowledge of Exchange Server administration through 2019.
Advanced knowledge of Office 365 administration.
Advanced networking knowledge, including TCP/IP, switching, and wireless.
Basic knowledge of mobile devices and mobile device management, including BlackBerry, Windows Mobile, Android, and iOS.
Basic configuration and administration knowledge of HP, Dell, Cisco, and Meraki networking.
Basic knowledge of VLANs, routing, and wireless.
Basic knowledge of SANs and shared storage.
At least two years of post-education IT work experience or an associate degree in Computer Science, Information Technology, or a similar field.
Ability to work independently and as part of a team.
Self-motivation and accountability for owning client issues through resolution.
Solid time-management and organizational skills.
Excellent verbal and written communication skills and professional interaction with diverse clients and colleagues.
Ability to work at client locations while respecting the client’s work environment and staff.
Sensible approach to challenging situations and frustrated clients.
Valid government-issued ID.
Reliable transportation and flexibility to travel to client sites as needed.

Nice To Haves

SQL experience.
Citrix experience.
Microsoft Intune experience.

Responsibilities

Provide Level II technical support to clients by phone and email.
Resolve client issues on first contact while building strong customer relationships.
Analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network levels, engaging additional resources when needed.
Maintain client IT networks to meet requirements, monitor system performance, and identify potential enhancements.
Update security programs and administer password changes to help prevent unauthorized access to privileged data and information.
Administer system backup and restoration processes.
Manage user workstation and server accounts, permissions, messaging systems, antivirus, and antispam tools.
Document client issues and resolutions in the internal knowledge base.
Stay aware of client SLAs and support work within their requirements.
Participate in general meetings, company training, and orientation updates.
Participate in an on-call rotation.