Field Technician- BCycle Madison

Bicycle Transit Systems Inc • Madison, WI

4h

About The Position

Founded in 2014, Bicycle Transit Systems (BTS) is a woman-owned company that designs, implements, and operates bike share systems nationwide. Our mission is to strengthen communities and protect our planet through the development and implementation of bike share. We deliver safe, seamless, and reliable service while building strong relationships with riders, suppliers, and clients. At BTS, you’ll be part of a team that values collaboration, curiosity, and practical problem-solving. We are committed to building an inclusive workplace where people can contribute meaningfully and grow. Our commitment to employee well-being is reflected in our recognition as a 2026 Platinum Bell Seal recipient by Mental Health America, honoring our efforts to foster a respectful and mentally healthy workplace. Madison BCycle is looking for energetic, self-motivated Field Technician. This role is the public face of BCycle in the field; therefore, a positive and friendly attitude is an absolute necessity!

Requirements

• Valid driver license and clean driving record that passes insurance requirements for the company.
• Requires High school diploma or GED
• Positive attitude and self-motivation are a requirement
• Small team skills and a willingness to have fun while completing the goals are a must!
• Impressive attention to detail

Nice To Haves

• Bike share experience a plus

Responsibilities

• Electric bike battery swapping
• Balancing the system (moving e-bikes around)
• Customer service/interaction (questions on the street)
• Drives a Ford Transit or equivalent extended wheelbase van to complete daily tasks.
• Works alone or with other team members under the guidance of the Operations Manager and/or General Manager
• Operating/maintaining sprinter van (clean and running)
• Bikes maintenance (two-week inspections, basic repairs, annual overhauls)
• Scouts and recovers abandoned bikes in the field.
• Maintaining stations (some troubleshooting, replacing parts, winterizing, cleaning and batteries)
• Installation and removal of stations
• Collects and enters data as required
• Works with Field Operations teams to ensure timely and productive workflows.
• Events (prepping e-bikes, set up, tabling, tear down)
• Ability to adapt to changing roles

Benefits

• Competitive compensation package
• Affordable medical, dental, and vision insurance options
• 401k with up to 4% employer match
• 3 weeks PTO and 7 days sick time off per year
• 4 day work week
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees