Field Technician
About The Position
The Field Service Technician is responsible for providing on-site problem resolution for hardware and software issues, including diagnosing, repairing, and maintaining various printer types. This role involves strategic route planning, responding to tickets within SLA guidelines, configuring and installing IT equipment, performing regular maintenance, and testing equipment. The technician will also document installations and repairs, manage tools and equipment, educate customers on usage, ensure system functionality, and maintain incident records. Additionally, the role requires providing support to Tier 1 Field Technicians and peers, resolving complex computer problems, mentoring new hires, and serving as a lead on high-level projects.
Requirements
- Experience with and capability to diagnose, repair, and maintain the following printer types: Printronix P7005 Line Matrix Printer, Zebra 170Xi/4 Thermal Label Printer 300 dpi, LaserJet Enterprise M612dn Printer, LaserJet Enterprise M605x Printer, 6500 Model v5P Mono Line-matrix Printer 500 lpm, Printronix P8005 Line Matrix Printer Open Pedestal, 6500 Model v10 Mono Line-matrix Printer 1000 lpm, 6500 Model v15 Mono Line-matrix Printer 1500 lpm, LaserJet Enterprise M602 Printer, Zebra ZT610 Thermal Transfer Printer, Zebra ZT620 Industrial Thermal Transfer Printer, 6500 Model v1P Mono Line-matrix Printer 1000 lpm, LaserJet Enterprise M612x Printer, Printronix P8005 Line Matrix Printer, LaserJet Enterprise M609x Printer, LaserJet Enterprise M605dn Printer, Zebra ZT610 Thermal Transfer Printer, LaserJet Enterprise M605dn Printer, Printronix P8005 Line Matrix Printer, 6500 Model v15 Mono Line-matrix Printer 1500 lpm, 6500 Model v5P Mono Line-matrix Printer 500 lpm, Zebra 170Xi/4 Thermal Label Printer 300 dpi, LaserJet Enterprise M609x Printer, LaserJet Enterprise M605x Printer, LaserJet Enterprise M612x Printer, Zebra ZT620 Industrial Thermal Transfer Printer, 6500 Model v10 Mono Line-matrix Printer 1000 lpm.
- Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
- Ability to climb a ladder.
- Maximum unassisted lift = 70 lbs.
- Maximum move = 100 lbs. Push, pull or drag.
- Adherence to all OSHA safety protocols.
Nice To Haves
- Exceptional organizational and time-management skills.
- Excellent communication skills and maintain a professional demeanor.
Responsibilities
- Strategically plan daily routes to meet deadlines efficiently.
- Provide direct on-site problem resolution for both hardware and software.
- Identify and resolve issues related to software, hardware, and operating systems.
- Respond to tickets in accordance with SLA guidelines.
- Configure and install new IT equipment.
- Set up hardware and software components.
- Perform regular maintenance on technology equipment.
- Test equipment to diagnose and troubleshoot issues.
- Document installations and repairs accurately.
- Maintain all tools and equipment used during service calls.
- Educate customers on proper equipment usage.
- Ensure all systems are functioning correctly.
- Manage stock of replacement parts and equipment.
- Maintain incident records and their resolutions.
- Record, track, and document the problem-solving processes including actions taken through to the final resolution.
- Provide onsite and remote support to Tier 1 Field Technicians and piers.
- Resolve Tier 1 support tickets.
- Resolves more complex computer problems.
- Mentor new hires and Tier 1 Field Technicians.
- Serves as a lead on high level projects and tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
