Field Technician
About The Position
The Field Technician installs, troubleshoots, repairs, and maintains equipment or systems at customer locations. The role involves on-site diagnostics, maintenance, and upgrades, using technical knowledge and hands-on skills. The ideal candidate has strong problem-solving and customer service abilities and a solid understanding of the equipment or systems involved. The technician coordinates with customers, ensures equipment functions properly after installation, and may provide initial user training. They document service work, communicate recommendations and solutions, and report recurring issues to supervisors or technical support. The role also requires following safety protocols and applicable company, industry, and customer requirements, and maintaining tools, equipment, and a vehicle.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a field technician or similar role.
- Familiarity with relevant equipment, such as telecommunications, HVAC, or electrical equipment.
- Proficiency in using diagnostic tools, testing equipment, and computer applications.
- Valid driver’s license and ability to travel as required.
Nice To Haves
- Technical certification or associate’s degree.
Responsibilities
- Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
- Verify equipment functions properly after installation and provide initial user training when necessary.
- Coordinate with clients to schedule installations and resolve access or technical setup issues.
- Diagnose field technical issues using testing equipment and diagnostic tools.
- Repair and adjust equipment as needed to ensure operational efficiency.
- Document issues, repairs, and solutions and maintain accurate service-history records.
- Conduct routine maintenance and identify potential issues before they cause major breakdowns.
- Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
- Recommend care and maintenance practices to customers.
- Explain service work to customers, answer questions, and address concerns and feedback professionally.
- Complete service reports and update company records with parts used, time taken, and other relevant information.
- Report recurring issues to supervisors or the technical support team and recommend potential solutions.
- Follow safety protocols and comply with company standards, industry regulations, and customer requirements.
- Keep tools, equipment, and the vehicle in good condition and perform regular checks and maintenance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) match
- Unlimited vacation time after completing one full year of employment; full-time team members receive 10 vacation days during their first year.
- Paid sick time
- 10 holidays, including the employee’s birthday and a floating holiday
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 hours of volunteer time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs
- Best-in-class training and mentorship
- Clear self-promotion paths
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
