Field Technician VI
About The Position
As a Field Technician VI at Spectrum, you will use your technical expertise to maintain connectivity and provide support for large enterprise clients. The role involves advanced installations and troubleshooting for complex network products, with work across both business and residential customers. The position is described as backwards compatible. Field Technicians work outdoors in varied environments and use hand tools. The role offers independence while providing technical solutions and support to high-end customers. Field Technician VI responsibilities include implementing multi-site projects, configuring edge devices, supporting optical connections, and mentoring junior technicians while collaborating with technical support personnel on advanced troubleshooting.
Requirements
- High school diploma, GED, or equivalent work experience.
- Valid driver’s license and a safe driving record within company standards.
- Ability to travel to and from customer premises, company facilities, and other locations as necessary, including during inclement weather.
- Fluent in English.
- Must be a Field Technician V and have completed courses for Field Technician VI.
- Ability to walk over varied terrain and in various weather conditions while carrying tools and equipment.
- Ability to safely use weight-bearing equipment up to 345 lbs and lift up to 75 lbs.
- Ability to climb ladders up to 32 feet and work in confined spaces and at heights.
- Ability to operate and navigate a company vehicle in changing environments.
- Ability to work with small components and wires.
- Ability to work outdoors for extended periods in any season and inclement weather.
Nice To Haves
- Understanding of Spectrum products and services.
- NCTI Master Technician Certification, HFC Networks Certification, or SCTE Business Class Service Specialist certification.
- Cisco Certified Entry Networking Technician Certification or Cisco Certified Network Associate certification.
Responsibilities
- Survey, install, and maintain complex network products for large enterprises.
- Work with business and residential customers to understand their priorities and provide service.
- Implement large multi-site projects.
- Configure edge devices.
- Provide field support for optical connections.
- Mentor junior technicians.
- Collaborate with technical support personnel on advanced troubleshooting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
