Field Technician VI

Charter Communications • Corpus Christi, TX

1d

About The Position

As a Field Technician VI at Spectrum, you will use advanced technical expertise to keep customers connected by handling complex installations and troubleshooting for large enterprise clients. The role includes surveying, installing, and maintaining network products for large enterprises, serving both business and residential customers, implementing large multi-site projects, configuring edge devices, and providing field support for optical connections. You may mentor junior technicians and collaborate with technical support personnel on advanced troubleshooting. The position is described as backwards compatible.

The work is performed outdoors and across varied environments, with travel to customer premises, company facilities, and other locations as necessary. Technicians use hand tools and provide technical support and solutions to high-end customers.

Requirements

• High school diploma, GED, or equivalent work experience.
• Valid driver’s license and a safe driving record within company standards.
• Ability to travel to and from assigned customer premises, company facilities, and other locations as necessary, including during inclement weather.
• Fluent in English.
• Must be a Field Technician V and have completed courses for Field Technician VI.
• Ability to walk over various terrains and in different weather conditions while carrying tools and equipment.
• Ability to safely use weight-bearing equipment up to 345 lbs and lift up to 75 lbs.
• Ability to climb ladders up to 32 feet and work in confined spaces and at heights.
• Ability to operate and navigate a company vehicle in changing environments.
• Ability to work with small components and wires.
• Ability to work outdoors for extended periods in any season and inclement weather.

Nice To Haves

• Understanding of Spectrum products and services.
• NCTI Master Technician Certification, HFC Networks Certification, or SCTE Business Class Service Specialist certification.
• Cisco Certified Entry Networking Technician Certification or Cisco Certified Network Associate certification.

Responsibilities

• Survey, install, and maintain complex network products for large enterprise customers.
• Work with business and residential customers to understand their priorities and provide service.
• Implement large multi-site projects and configure edge devices.
• Provide field support for optical connections.
• Mentor junior technicians and collaborate with technical support personnel on advanced troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED