Field Technician VI
About The Position
As a Field Technician VI at Spectrum, you will use your technical expertise to keep people connected by leading complex installations and troubleshooting for large enterprise clients. The role involves surveying, installing, and maintaining complex network products for enterprise customers, as well as serving business and residential customers. It also includes implementing large multi-site projects, configuring edge devices, and supporting optical connections in the field. The position is described as backwards compatible and offers opportunities to mentor junior technicians and collaborate with technical support personnel on advanced troubleshooting. Field work takes place outdoors and in a variety of environments. Technicians use hand tools and provide support and technical solutions to high-end customers. The role requires travel to customer premises, company facilities, and other locations as necessary, including during inclement weather.
Requirements
- Must be a Field Technician V and have completed courses for Field Technician VI.
- High school diploma, GED, or equivalent work experience.
- Valid driver’s license and a safe driving record within company standards.
- Ability to travel to and from customer premises, company facilities, and other locations, including during inclement weather.
- Fluent in English.
- Ability to walk over varied terrain and in different weather conditions while carrying tools and equipment.
- Ability to safely use weight-bearing equipment up to 345 lbs and lift up to 75 lbs.
- Ability to climb ladders up to 32 feet and work in confined spaces and at heights.
- Ability to operate and navigate a company vehicle in changing environments.
- Ability to work with small components and wires.
- Ability to work outdoors for extended periods in any season and in inclement weather.
Nice To Haves
- Understanding of Spectrum products and services.
- NCTI Master Technician Certification, HFC Networks Certification, or SCTE Business Class Service Specialist certification.
- Cisco Certified Entry Networking Technician certification or Cisco Certified Network Associate certification.
Responsibilities
- Survey, install, and maintain complex network products for large enterprises.
- Work with business and residential customers, understand their priorities, and provide exceptional service.
- Implement large multi-site projects.
- Configure edge devices and provide field support for optical connections.
- Mentor junior technicians and collaborate with technical support personnel on advanced troubleshooting.
- Travel to assigned customer premises, company facilities, and other locations as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
