Field Technician Shift Lead

Throne Labs•Los Angeles, CA

12d•Onsite

About The Position

Throne is hiring a full-time, hourly Field Technician Shift Lead to oversee field service operations during assigned shifts across Los Angeles. Reporting to the Operations Manager, this working lead directs and coaches Field Technicians and Pump Truck Drivers, coordinates daily schedules, and serves as the first point of contact for field escalations. The role has no hiring, termination, or disciplinary authority; performance, conduct, and policy concerns are escalated to the Operations Manager. The position combines desk-based planning with frequent field visits. The Shift Lead helps ensure Throne’s restrooms remain clean, safe, and operational by supporting service delivery, quality, safety, team development, inventory, and communication. The role requires shift-work availability, including evening and early-morning shifts and some weekends. Participation in an on-call rotation for major escalations may be required, with compensation in accordance with applicable laws and company policy. New hires start at $34.00 per hour; the full pay range is $34.00–$38.00 per hour, with placement based on experience and tenure. Full-time employees are eligible for a comprehensive benefits package, including stock options.

Requirements

At least 1 year of experience in a team lead, crew lead, or similar role; field service, facilities maintenance, plumbing, or a related environment is preferred.
Demonstrated experience dispatching and coaching a deskless workforce.
Strong technical foundation and ability to understand, diagnose, and advise on plumbing, mechanical, and basic electrical systems.
Excellent problem-solving and decision-making skills, particularly under pressure.
Ability to coach, motivate, and hold a team accountable to high standards of work and safety.
Strong communication and interpersonal skills.
Proficiency with mobile workforce applications, Google Workspace, and Slack.
Valid driver’s license and clean driving record.
Comfort working with human waste systems.
Ability to regularly lift up to 50 pounds, bend, and kneel, and to work in outdoor urban environments.
Availability for shift work, including evening and early-morning shifts and some weekends; participation in an on-call rotation for major escalations may be required.

Nice To Haves

Hands-on experience as a plumber, electrician, or HVAC/R technician.
Experience in the portable sanitation, RV service, or wastewater industry.
Formal training in leadership or project management.
Familiarity with OSHA regulations, particularly for field operations.
Commercial Driver’s License (CDL), or willingness to obtain one.

Responsibilities

Lead and mentor Field Service Technicians (Levels I–III) and Pump Truck Drivers during assigned shifts.
Plan, assign, and dispatch daily work orders and preventive maintenance routes to meet service-level agreements and improve team efficiency.
Provide on-site support and complex troubleshooting; personally respond to or coordinate resolution of high-priority service calls.
Escalate performance, conduct, and policy concerns to the Operations Manager.
Conduct random field audits of completed work to ensure repairs and maintenance meet quality and safety standards.
Ensure adherence to company safety policies, including appropriate PPE use and tool handling, and promptly escalate violations to the Operations Manager.
Assist with onboarding and coach team members in plumbing, electrical, waste systems, pump truck operations, and related skills.
Monitor team performance metrics, including jobs completed, first-time fix rate, and parts usage; provide constructive feedback and share shift observations with the Operations Manager for employee performance reviews.
Oversee shift van inventory, ensure technicians have appropriate parts and tools, coordinate warehouse restocking, manage critical part usage, and maintain accurate inventory counts.
Ensure vehicle and tool checklists are completed at the beginning and end of each shift.
Maintain accurate shift records and communicate with technicians, the Operations Manager, Engineering, and Central Tech Ops, sharing field insights to support product and process improvements.

Benefits

Medical, dental, and vision insurance, with medical options that are 100% employer-paid.
Equity for all US-based positions, including stock options.
$30 per month cell phone stipend.
Company vehicle provided for business use.
Daily access to earned wages.
401(k) plan.
Paid time off that grows with tenure, plus paid sick time and paid parental leave.
Life insurance and AD&D coverage.
Short- and long-term disability insurance.
Employee Assistance Program (EAP).
Benefits offered to full-time and part-time employees may vary by state.