Field Technician, Monitoring

Nihon Kohden America•Phoenix, AZ

1d•Onsite

About The Position

The Field Technician, Monitoring will perform the technical, logistical, and administrative duties required to install NK equipment into customer sites. The Field Technician also performs emergency repair services, as required.

Requirements

Associate degree in electronics or related discipline; relevant education and experience accepted in lieu of degree
2+ years of experience with installation; preferably in a hospital environment
Basic cabling and construction principles
Basic familiarity with networks
Strong organization and time management skills
Detail oriented and deadline focused
MS Office, Sales Force, Concur, Pilgrim, Confluence, Smartsheet
Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
Able to work effectively both independently and in a collaborative team environment

Responsibilities

Serves as onsite lead for capital installations, manages 3rd party activities and duties, and communicates expectations.
Trains 3rd party staff in basic duties related to cable pulling, inventory, staging, and installation.
Performs high-level quality checks of all equipment prior to installation at a customer site.
Performs WMTS system installations prior to go-live.
Coordinates with tech support and/or sales administration when issues cannot be resolved onsite.
Troubleshoots and repairs NKA capital equipment onsite and resolves network issues when possible.
Installs all capital equipment at customer sites or departments as outlined by the installation design documents.
Follows installation plans provided by corporate and communicates issues or variances as required.
Completes as-built documentation required for project closeout and communicates with the customer.
Ensures the customer is trained and knowledgeable about all equipment locations and components.
Ensures all equipment is working properly, installations are neat and orderly, and the customer is satisfied.
Adheres to all company policies, procedures, and business ethics codes.
Duties may be modified or assigned at any time based on business needs.